Health Services Support Specialist

Motive Workforce Solutions; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Motive Workforce is seeking a Health Services Support Specialist in Los Angeles, CA. This role focuses on collecting and organizing health records for children in early childhood programs, supporting families, and ensuring documentation is complete and compliant.

Candidates should have experience in healthcare administration, patient services, medical records, family outreach, or customer service and be comfortable coordinating with parents, healthcare providers, and staff to meet deadlines.

Qualifications

• Experience in healthcare administration, patient services, medical records, family outreach, or customer service.

Responsibilities

• Contact parents and healthcare providers to follow up on missing, incomplete, or expired medical and dental records.
• Communicate professionally with families, medical offices, and dental clinics through phone calls, emails, faxes, and messages.
• Maintain accurate records of outreach efforts, communications, and follow-up activities using ChildPlus, a child and family information management system.
• Collect medical and dental documentation and forward records to the appropriate Health Assistant for processing.
• Educate parents on the importance of completing required health screenings, examinations, and documentation.
• Monitor outstanding cases, track deadlines, and conduct timely follow-ups to ensure requirements are completed.
• Assist Health Assistants and Coordinators with maintaining organized records and meeting program compliance deadlines.
• Provide administrative support during monitoring activities, audits, and documentation reviews.

Job description

Health Services Support SpecialistPay Rate:$20.00 per hour Employment Type: Full-Time | Temporary-to-Hire Assignment Duration: Minimum 6 months, with potential for permanent employment Schedule: Monday–Friday, 8:00 AM–4:30 PM Work Arrangement: 100% Onsite

About the Opportunity

We are seeking a detail-oriented, organized, and compassionate Health Services Support Specialist to join a community-focused organization dedicated to supporting children and families.This position is ideal for someone with experience in healthcare administration, patient services, medical records, family outreach, or customer service who enjoys helping families navigate important health requirements.The Health Services Support Specialist will assist with obtaining missing or expired medical and dental examination records for children enrolled in early childhood education programs. The role involves communicating with parents, healthcare providers, and internal staff to ensure documentation is collected, tracked, and processed accurately.This is an excellent opportunity for someone looking to build a long-term career in healthcare administration, community services, or family support.

Key Responsibilities

• Contact parents and healthcare providers to follow up on missing, incomplete, or expired medical and dental examination records.
• Communicate professionally with families, medical offices, and dental clinics through phone calls, emails, faxes, and messages.
• Maintain accurate records of outreach efforts, communications, and follow-up activities using ChildPlus, a child and family information management system.
• Collect medical and dental documentation and forward records to the appropriate Health Assistant for processing.
• Educate parents on the importance of completing required health screenings, examinations, and documentation.
• Monitor outstanding cases, track deadlines, and conduct timely follow-ups to ensure requirements are completed.
• Assist Health Assistants and Coordinators with maintaining organized records and meeting program compliance deadlines.
• Provide administrative support during monitoring activities, audits, and documentation reviews.