Health Services Intake Specialist (Remote eligible after onsite training)

Wellmark-Blue-Cross-and-Blue-Shiel; Des Moines (IA); Remote; USD 42,000 - 56,000; Full time

Job summary

Wellmark Blue Cross Blue Shield is seeking a Health Services Intake Specialist to join a call center team, handling eligibility, benefits verification, and authorization inquiries. You will document promptly, support care managers, and ensure accuracy in line with department guidelines.

The role trains for six weeks in Des Moines, IA, then offers fully remote options or hybrid arrangements based on preference. Remote eligibility may change based on business needs.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer or provider service experience with telephone communication and documentation.
• Experience in a production environment with production & quality metrics.
• Demonstrated ability to apply critical thinking to resolve issues while staying composed.
• Ability to prioritize work and meet deadlines.
• Strong written and verbal communication with diverse audiences.
• Proficiency with Microsoft Office applications.
• Excellent attendance and punctuality.
• Comfortable in a high-volume call center environment.

Responsibilities

• Verify member eligibility and benefits, provider participation, and network status.
• Document information received via phone, fax, or portal within JIVA accurately.
• Support Nurse Care Managers by creating episodes for services and admissions.
• Manage workload within regulatory turnaround time requirements.
• Provide accurate information using up-to-date guidelines and job aids.
• Understand regulatory standards, HIPAA, and accreditation requirements.
• Comply with internal guidelines; stay current with utilization management standards.
• Perform other duties as assigned.

Skills

Customer service experience

Production environment experience

Critical thinking

Prioritization

Written and verbal communication

Microsoft Office proficiency

Attendance and punctuality

Call center experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

• Full-time
• Department: Clinical | Health Networks | Provider Support
• Work Environment: Remote Eligible *see job footer for more info
• Pay Grade: 14

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Learn more about our unique benefit offerings here .

Job Description

About the Role:We’re looking for a Health Services Intake Specialist to work within a call center setting facilitating care management functions, including eligibility and benefit verification, authorization status inquiries, data collection/documentation and accurate completion of precertification and notification requests. This individual will provide administrative support to care management teams and contribute to corporate and department objectives by processing incoming care management requests in a prompt, professional and courteous manner.

About You:Are you excited about the opportunity to advocate for stakeholders through collaboration with multi-disciplinary teams? Are you able to manage a large variety of responsibilities while staying organized? Do you enjoy researching within guideline documentation and making decisions based on what you find? If you are a dedicated, customer-focused health care professional motivated and inspired by the opportunity to provide administrative support to care management teams in a fast-paced production environment, consider applying today!

This role will require training for the first 6 weeks from our Des Moines, Iowa office. After a successful training period, you will be eligible to work remotely each weekday*, or a hybrid office/home schedule based on your preference.

*Remote eligibility subject to change based on business needs.

Qualifications

Required Qualifications:

• High School Diploma or GED.
• 1+ years of related experience including customer or provider service experience, including experience developing customer relationships via telephone, obtaining necessary information and accurately documenting conversations and health insurance or health care industry experience.
• Experience working within a production environment with production & quality metrics.
• Demonstrated ability to apply critical thinking to resolve issues and conflicts while maintaining composure and confidence.
• Ability to prioritize work and meet deadlines.
• Strong written and verbal communication skills with the ability to effectively communicate to varying audiences.
• Proficiency with Microsoft Office applications.
• Excellent attendance and punctuality.
• Must be comfortable working in a high volume, fast paced call center environment.

Additional Information

What you will do as a Health Services Intake Specialist:

• Verify member eligibility and benefits as well as provider participation and network status.
• Perform accurate, timely documentation of information received via phone, fax, or provider portal within JIVA. Ensure accuracy of information through strong communication skills and adherence to department guidelines.
• Support the Nurse Care Managers by manually creating episodes for services and admissions that will be reviewed for medical necessity. Create and send letters to providers and/or members to communicate authorization request outcomes.
• Manage workload within regulatory turnaround time requirements and mandated timeframes for processing cases.
• Provide accurate information to members and providers by utilizing up to date guidelines and job aides. Meet both quality assurance and production metrics established by the Health Services department.
• Demonstrate understanding and accurate interpretation of regulatory and accreditation standards, Health Services guidelines, and HIPAA requirements.
• Comply with regulatory standards, accreditation standards and internal guidelines; remains current and consistent with the standards pertinent to utilization management services.
• Other duties as assigned.

Remote Eligible: You will have the flexibility to work where you are most productive. This position is eligible to work fully remote. Depending on your location, you may still have the option to come into a Wellmark office if you wish to. Your leader may ask you to come into the office occasionally for specific meetings or other ‘moments that matter’ as well.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [e-mail]

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.

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