Health Services Coordinator - ABA Intake & Authorizations

ABA Squad; Town of Florida (NY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Dental Insurance

Vision Insurance

Bonus opportunities

Hybrid schedule

Job summary

ABA Squad is seeking a full-time Health Services Coordinator in the New York area to support client intake and authorization processes. The role emphasizes organization, attention to detail, and comfort working with families, insurance verification, and ABA documentation.

The position is hybrid with work-from-home on Mondays and Fridays and in-office on Tuesdays through Thursdays. Compensation is $23–$26 per hour with bonus opportunities, reflecting experience.

Qualifications

• Experience in healthcare intake and insurance verification are required.
• Ability to document intake information accurately and maintain records.
• Familiarity with payer portals and medical documentation workflows.

Responsibilities

• Answer caregiver calls and guide families through intake.
• Collect and document intake information for new referrals.
• Send intake packets and consent forms to families.
• Follow up on incomplete paperwork and missing signatures.
• Verify insurance benefits and eligibility for new referrals.
• Request and track initial assessment and therapy authorizations.
• Maintain records in company systems and intake tools.
• Keep cases moving by following up with families and insurers.
• Perform monthly eligibility checks and annual benefits verification.

Skills

Healthcare intake

Insurance verification

Customer service

Documentation

Payer portals

Job description

Benefits

• bonus
• Health insurance
• Paid time off
• 401(k)
• Dental insurance

ABA Squad is hiring a full-time Health Services Coordinator to support our client intake and authorization process. This role is ideal for someone who is highly organized, detail-oriented, and comfortable working with families, insurance verification, and healthcare/ABA documentation.

This position is a key part of our onboarding process and helps move new referrals from initial caregiver inquiry to assessment and therapy authorization.

Schedule & Pay

• Full-time
• $23–$26/hour, based on experience, plus Bonus opportunities
• Hybrid schedule
• Work from home: Mondays & Fridays
• In office: Tuesdays, Wednesdays & Thursdays

Benefits

• Paid Time Off
• Two weeks of Paid Time Off (PTO) per year
• Paid Holidays include: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day
• Retirement Benefits
• 401(k) retirement plan (optional enrollment)
• Insurance Benefits
• Health Insurance
• Dental Insurance
• Vision Insurance

What You’ll Do

• Answer caregiver calls and guide families through the intake process
• Collect and document intake information for new referrals
• Send intake packets and consent forms to families
• Follow up with caregivers on incomplete paperwork, missing signatures, and pending documents
• Verify insurance benefits and eligibility for new referrals
• Request and track initial assessment authorizations and therapy authorizations
• Maintain accurate records in company systems and intake tracking tools
• Follow up with families and insurance companies to keep cases moving forward
• Complete monthly eligibility checks and annual benefits verification for active clients

What We’re Looking For

• Experience in healthcare intake, insurance verification, authorizations, ABA administration, medical office administration, or a similar role
• Strong phone, follow-up, and customer service skills
• Excellent attention to detail and ability to manage multiple open cases
• Experience working with commercial insurance and/or Medicaid
• Strong organizational and documentation skills
• Comfortable learning and using multiple systems, spreadsheets, and payer portals
• ABA, pediatric therapy, or behavioral health experience is a plus

Why Join ABA Squad?

At ABA Squad, we care deeply about creating a positive experience for families from the very first call. We’re looking for someone who is proactive, dependable, and genuinely enjoys helping families navigate the intake process while keeping everything organized behind the scenes.

If you enjoy a fast-paced administrative role that combines family communication, insurance coordination, and process management, we’d love to hear from you.

Flexible work from home options available.