Health Services Assistant

Banner Health Corporate; Tucson (AZ); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Banner Health is seeking a Health Services Assistant in Tucson, AZ, to verify insurance eligibility and coordinate post-discharge care. The role supports patients, providers, and insurance carriers to ensure timely access to services and continuity of care.

The hybrid position requires working Monday–Friday, 9:00 AM–5:00 PM, with candidates residing in Arizona. It focuses on collaborating with the multidisciplinary team to close care gaps and facilitate patient transitions through inpatient and

Qualifications

• Knowledge of medical terminology typically obtained through Medical Assistant Training, Patient Care Technician, or CNA training.
• Excellent time management and problem-solving skills.
• Strong customer service and recovery skills.

Responsibilities

• Verify insurance eligibility and coordinate care after inpatient hospitalization or ER discharge.
• Coordinate referrals to Care Management and work with patients, providers, and insurers to ensure timely access to services.
• Engage with the multidisciplinary team to close care gaps and support transitions.
• Educate internal staff on managed care concepts and care management.

Skills

Medical terminology

Time management

Customer service

Education

High school diploma or GED

Job description

Primary City/State: Tucson, Arizona Department Name: Work Shift: Day Job Category: Clinical Care

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you!

Recognized nationally as an innovative leader in health care, Banner Plans & Networks (BPN) integrates Medicare and private health plans to reduce healthcare costs while keeping our members in optimal health.

Known for our innovative, collaborative, and team-oriented approach, BPN offers a variety of career opportunities and innovative employment options by offering remote and hybrid work settings.

As a Health Services Assistant, you will verify insurance eligibility, conduct outreach calls to our members to coordinate care after an inpatient hospitalization or emergency room discharge, and coordinate referrals to Care Management for patients following inpatient hospitalization or emergency room discharges. You will work closely with patients, providers, and insurance carriers to ensure timely access to services and continuity of care.

This position is hybrid in Tucson AZ. Your schedule will be Monday-Friday 9:00AM-5:00PM. CANDIDATES MUST RESIDE IN ARIZONA TO BE CONSIDERED FOR THIS ROLE.

POSITION SUMMARY

This position is responsible for optimizing the experience of patients and families who receive care within the hospital and ambulatory care setting. Effectively interfaces and collaborates with providers and staff to identify solutions to care coordination, involving all team members as needed. This position supports the multidisciplinary team with member navigational services through referral from the team or retrospectively from the payer.

CORE FUNCTIONS

• Researches concerns and provides resolutions to patient’s issues and needs, in collaboration with all team members.
• This position is responsible for on-going client data collection and documentation in the medical record. Engages the appropriate resources within the multidisciplinary team to achieve optimal results for the patient, family, and care givers.
• Offers assistance with coordinating multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.
• Provides a list of care gaps to the multidisciplinary team and works to coordinate to close gaps/issues. Bridges gaps between the member and the clinical team including but not limited to following up with members, asking about needs and obstacles, and addressing health literacy, cultural issues and social-class barriers.
• Meets and accompanies the patient and family to their initial appointments with providers before and after acute and post-acute transition.
• Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
• Educates internal members of the health care team on care management and managed care concepts. Facilitates integration of concepts into daily practice.
• Works independently to provide excellent patient care. Internal customers include patients, staff, and physicians. External customers include patient family and members of the community.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires a knowledge of Medical terminology as normally obtained through the completion of , Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training and 2 years of health care experience.

Requires excellent time management and problem-solving skills, ability to meet constantly shifting deadlines and timelines and excellent customer service and recovery skills.

PREFERRED QUALIFICATIONS

Bachelor’s degree in Social Work preferred.

Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.