Health Promotion Services Contractor

Bayside Solutions; San Francisco (CA); A distancia; USD 47.800 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work hours

Employee assistance programs

Descripción de la vacante

A health services company is seeking a Health Promotion Services Contractor to support the Health Promotion Unit. The role involves connecting members to resources, conducting outreach calls, and processing requests for language assistance services. Candidates should have a High School Diploma and experience in a customer service environment. Bilingual skills are highly preferred. Offering $47,800 - $52,000 per year.

Formación

• Experience in a customer service-based environment or call center.
• Bilingual proficiency in Spanish, Tagalog, or Cantonese/Mandarin is preferred.
• Ability to maintain confidentiality and follow privacy practices.

Responsabilidades

• Process language assistance services requests.
• Conduct member outreach calls.
• Document calls in applicable systems.

Conocimientos

Customer service

Bilingual proficiency in Spanish

Intermediate proficiency in Microsoft Office

Problem-solving

Educación

High School Diploma

Associate's degree in a health-related field

Herramientas

Microsoft Office Suite

General office equipment

Descripción del empleo

2 weeks ago Be among the first 25 applicants

This range is provided by Bayside Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $25.00/hr

Health Promotion Services Contractor

W2 Contract

Salary Range: $47,800 - $52,000 per year

Job Summary:

The Health Promotion Services Temp supports the Health Promotion Unit by connecting members to various programs, resources, and services. Additionally, this position provides customer service directly to members, conducts member outreach, and processes requests for language assistance services.

Duties and Responsibilities:

• Process language assistance services requests.
• Conduct member outreach calls to connect members to Health Promotion Programs and health education resources.
• Triage calls to other member-facing teams when appropriate.
• Communicate directly with members and providers via health education phone line.
• Document all calls with members and providers in applicable systems.
• Review, route, and respond to health education phone line voicemails.
• Explain member eligibility, share appropriate Health Promotion Programs and resources, and answer questions to support our staff.
• Act as a backup to other departmental functions.

Requirements and Qualifications:

• A High School Diploma and experience working in a customer service-based environment or call center interacting with a diverse population are required.
• An associate's degree in a health-related field is desired.
• One (1) year of experience in a health care delivery system working directly with patients, or in a managed care plan working directly with members, is preferred.
• Intermediate proficiency in the use of personal computers and Microsoft Office Suite applications, including Outlook, Teams, Word, Excel, Access, and PowerPoint.
• Intermediate proficiency in the use of general office equipment, including fax, phone, copier, etc.
• Intermediate written, verbal, presentation skills, and communication skills.
• Bilingual proficiency in Spanish, Tagalog, or Cantonese/Mandarin is highly preferred.
• Working knowledge of health promotion programs and/or health behavior change programs.
• Working knowledge of customer service principles.
• Demonstrated ability to work cooperatively with others and work collaboratively as part of a multidisciplinary team and support team decisions.
• Demonstrated ability to adapt to changes for daily and specialized tasks.
• Ability to provide excellent customer service.
• Ability to problem-solve to resolve day-to-day issues.
• Ability to organize and maintain accurate records and files.
• Ability to organize work, set priorities, meet critical deadlines, and follow up on assignments.
• Ability to maintain confidentiality and follow information privacy and security best practices.
• Ability to communicate effectively with various audiences and individuals of diverse backgrounds.

Desired Skills and Experience

Health promotion, customer service, member outreach, language assistance services, healthcare delivery, managed care, patient interaction, call center experience, phone support, health education, program eligibility, documentation, Microsoft Office Suite, Outlook, Teams, Word, Excel, Access, PowerPoint, bilingual Spanish, bilingual Tagalog, bilingual Cantonese, bilingual Mandarin, health behavior change programs, customer service principles, multidisciplinary team collaboration, problem-solving, record keeping, file management, priority management, deadline management, confidentiality, information privacy, information security, diverse population communication, provider communication, voicemail management, triage calls, health resources, member services

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at www.baysidesolutions.com.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative and Customer Service

• Industries

  Administrative and Support Services

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