Health Partner

Banner Health; Phoenix (AZ); Hybrid; USD 43,000 - 72,000; Full time

Job summary

Banner Health seeks a Health Partner to support Banner Aetna members with care coordination and case management. You will engage patients using motivational interviewing, manage complex cases, and connect resources to improve health outcomes.

The role is hybrid in the Phoenix metro area, with Monday–Friday 8:00AM–5:00PM availability and travel 2-3 times per month. A master’s in social work and LMSW/LCSW license are required.

Qualifications

• Master's degree in social work is required.
• LMSW or LCSW license with two years of case management experience required.
• Strong interpersonal and communication skills are essential.
• CCM certification is preferred.
• Travel may be required within the Greater Phoenix area 2-3 times per month.

Responsibilities

• Manage high-risk and complex cases across the health care continuum.
• Serve as the main point of contact for members and providers.
• Coordinate care and connect resources to improve outcomes.
• Educate care teams on case management concepts and best practices.
• Document assessments and care plans in member records.

Skills

Case management

Care coordination

Motivational interviewing

Communication

Education

Master of Social Work (MSW)

LMSW/LCSW license

Job description

Department Name:

Banner Aetna-Care AdvocateTeam

Work Shift:

Day

Job Category:

Clinical Care

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you!

As a Health Partner , you will serve as a trusted resource and advocate for Banner Aetna members, providing personalized outreach and support to improve health outcomes and overall well-being. Through targeted outreach efforts, you will proactively engage members who may benefit from additional assistance, including those recently discharged from the hospital or identified as needing case management support. Using motivational interviewing techniques, you will build meaningful relationships with members, assess their needs, connect them with appropriate resources, and help them navigate their healthcare journey. This role requires a highly self-motivated individual who can independently manage and grow a caseload, prioritize member needs, and collaborate with care teams to ensure members receive timely, coordinated care and support.

This position is hybrid in the Phoenix metro area. Your schedule will be Monday-Friday 8:00AM-5:00PM. CANDIDATES MUST BE WILLING TO TRAVEL THROUGHOUT THE GREATER PHOENIX AREA 2-3 TIMES A MONTH. CANDIDATES MUST RESIDE IN ARIZONA TO BE CONSIDERED FOR THIS ROLE.

Banner Plans & Networks (BPN) is an accountable care organization that joins Arizona’s largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BPN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.

POSITION SUMMARY

This position will be responsible to manage members with high risk, chronic complex conditions, rising risk, and acute conditions in the delegated populations. The Health Partner will be the main point of contact for members and providers across care settings. The aim is to better manage members in a home-based setting providing a variety of support functions which contribute to the overall improvement in members’ healthcare quality of life as well as efficient use of resources. Engages the appropriate resources within the multidisciplinary team to achieve optimal results for the member, family, and care givers. This position provides comprehensive care coordination for members as assigned. This position ensures adherence to the plan of care and develops, implements, monitors, and documents the utilization of resources and progress of the member through their care, facilitating options and services to meet the members’ health care needs.

CORE FUNCTIONS

1. Manages individual patients across the health care continuum (longitudinal support) to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Coaches members regularly regarding disease related symptom management. Advises members on lifestyle choices to improve prognosis and overall health. Provides patient monitoring, education, and supports patient care plan adherence.

2. Provides self-management support. Including, but not limited to; using checklists and escalating as prescribed by protocols, promoting healthy behaviors, imparting problem-solving skills, and assisting with the emotional impact of chronic illness, providing regular follow up and encouraging members to be active participants in their care.

3. Applies the skills of motivational interviewing to promote the above lifestyle changes and member enrollment and participation in case management programs Provides emotional support by showing interest, inquiring about emotional issues, showing compassion, and teaching compassion.

4. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements. Bridges gaps between the member and the clinical team including but not limited to following up with members, asking about needs and obstacles, and addressing health literacy, cultural issues, and social-class barriers.

5. Meets and accompanies the member and family to their initial appointments and/or conducts in-home assessments based on members’ needs. Assists members in navigating the health care system by connecting resources, facilitating support, and empowering the member.

6. Educates internal members of the health care team on case management and managed care concepts. Facilitates integration of concepts into daily practice. Interacts with all levels of staff in a variety of departments, physicians, payers, members, families, and external contacts, such as employees of other health care institutions, community providers, and agencies, concerning the health care and case management needs of the member. Interacts with other health care providers in numerous settings to report and ask for or clarify information. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the member and family to changes in health status.

7. Contributes to society through activities that lead to excellent member outcomes through timely, effective, efficient, equitable, and safe care. Actively participates in the improvement of national social worker and case management quality indicators and outcomes. Such activities may include participating in professional organizations.

8. Provides assessment and interventions in scope of practice based on the best evidence available and may participate in research activities within clinical /case manager practice. Participates in unit or facility- based workgroups. Interacts and participates in the education, role development, and orientation of facility personnel, members, students, families, and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate.

9. Completes assessment and reassessments according to member need and as outlined in policy and according to accreditation standards. Documents assessment, planning, implementation, and evaluation in the patient member record. Documentation is legible, timely, and in accordance with policy. Documentation reflects objective/subjective data, interventions, education, care coordination, and member’s progress to plan of care.

MINIMUM QUALIFICATIONS

Requires a master’s degree in social work or related degree. Must possess knowledge of managing and coordinating care for members with chronic complex disease processes as normally obtained with two or more years of experience related to complex conditions in the acute care setting, behavioral health, and/or case management field.

Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW) with two years of experience directly related to case management in health plan/management/quality. An equivalent license applies to states that do not recognize an LMSW, therefore, the employee must possess a master’s degree and be a Licensed Social Worker. BLS required for programs that are embedded in a clinical setting or conduct member community or home visits.

Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly. This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums. Requires the ability to promote change among members. Responsible, caring, and respect for all member populations, infants through geriatrics. Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem-solving skills. Must possess excellent organizational skills, as well as effective human relations and communication skills. Computer literacy and keyboarding skills is required. Must be proficient in the use of system office applications. Must possess a basic understanding of integrated clinical systems.

PREFERRED QUALIFICATIONS

Certification with nationally recognized healthcare organization, such as CCM, preferred.

May require off-site travel with personal vehicle (i.e. Corporate locations or member face-to-face visits within their homes, physicians’ offices, and/or community resources). Provide own transportation, required to possess a valid driver’s license, and be eligible for coverage under the organization’s auto insurance policy.

Additional related education and/or experience preferred.

Estimated Pay Range:

$31.18 - $51.96 / hourBanner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

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