Health Navigator

Main Street Health; Sioux City (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. As a Health Navigator, you will build trusted relationships with patients and providers and handle patient-facing, administrative, and logistical tasks to support doctors delivering high-quality care.

You will work inside partner clinics, meet with patients, enter data into our systems, coordinate scheduling, and help with insurance and resources to improve patient outcomes.

Qualifications

• Must be a self-starter and able to work independently.
• Excellent communication and relationship-building skills.
• Comfortable using data to inform decisions.
• Familiar with multiple software platforms and EHR.

Responsibilities

• Develop strong relationships with patients to support their care.
• Meet with patients during check-in and enter data into the Main Street software platform.
• Call patients to schedule visits or remind them to pick up medications.
• Order and schedule procedures, tests, and screenings.
• Identify and track gaps in patient care.
• Maintain records of patient interactions and communicate with providers via EHR.
• Educate patients on healthcare options and insurance benefits.
• Help patients access community resources.
• Coordinate follow-up care after hospital discharge.
• Demonstrate compassion, adaptability, attention to detail, and teamwork.

Skills

Relationship building

Data entry

Patient communication

Care coordination

Insurance navigation

EHR systems

Scheduling

Team collaboration

Problem solving

Education

GED or High School Diploma

Tools

EHR software

CRM software

Job description

About Us

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. We believe in the old ways of medicine when healthcare was simpler. By partnering with rural primary care doctors, we reinforce the importance of trust and relationship-driven care in rural communities. We provide our partners with the staff, technology, and processes necessary to succeed in a value-based delivery model.

Health Navigator Role Description

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. We believe in the old ways of medicine when healthcare was simpler. By partnering with rural primary care doctors, we reinforce the importance of trust and relationship-driven care in rural communities. We provide our partners with the staff, technology, and processes necessary to succeed in a value-based delivery model.

About the Role

Navigating the changes to our healthcare system can be intimidating and confusing for doctors and patients alike. The Health Navigator's role is to make it easier. You will start by developing trusted relationships with our patients and providers and will assist with various patient-facing, administrative, and logistical tasks so that doctors can focus on delivering high-quality medical care to their patients. Navigators work for Main Street but go to work every day inside one of our partner clinics alongside clinic staff. They meet with and call patients, enter data into our systems, contact the pharmacy to refill prescriptions, troubleshoot challenges with insurance coverage and more. Main Street's management and training teams will equip you with the training and tools you need to perform these duties.

You will:

• Develop strong relationships with patients to assist them with their care
• Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
• Call patients to schedule an office visit or remind them to pick up their medication
• Order and schedule various procedures, tests and screenings
• Identify and track progress on important gaps in patient care
• Maintain a record of patient interactions and communicate with providers using electronic health records
• Educate patients on their healthcare options, insurance benefits, and common medical conditions
• Help patients access various community resources
• Help coordinate follow-up care after patients have been discharged from the hospital
• Demonstrate compassion for patients, adaptability, attention to detail, patience and an eagerness to collaborate with team members

Requirements for This Role

• You are a self-starter who is comfortable working independently
• You enjoy meeting new people and developing relationships
• You bring a strong service mentality to your work
• You love your community and want to see it thrive
• You can skillfully explain the importance of key activities that makes patients healthier
• You are flexible and excited to tackle new challenges
• You love solving problems and will take whatever initiative is required to solve them
• You are comfortable using data to help inform decisions and activities
• You are excited by the idea of working in a fast-paced organization where change is the norm
• You learn and apply new information quickly
• You are familiar with and comfortable using multiple software platforms
• Work a full-time 40-hour week; Monday-Friday 8am to 5pm (1 hour lunch)
• Active unencumbered driver's license required
• GED or High School Diploma

We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

At Main Street, we take your privacy and security seriously. Main Street will never:

• Contact you via encrypted messaging applications (e.g., Signal, etc.)
• Send you a check in advance of your employment
• Request you to wire money anywhere
• Request detailed personal financial information prior to employment