Health Navigator

Main Street Health; New London (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Main Street Health seeks a Health Navigator to work within partner clinics, building trusted patient relationships while handling administrative tasks to support physicians. You will engage with patients, enter data into our software platform, and coordinate scheduling, tests, and follow-up care to streamline care delivery.

You will be part of a supportive team, trained by management to use our tools and processes, with a focus on compassionate, patient-centered support in rural America.

Qualifications

• Strong patient-centred communication and service mindset.
• Ability to enter data accurately into clinic systems.
• Comfort working in community clinic environments.
• Self-starter with ability to work independently.

Responsibilities

• Develop trusted relationships with patients and providers.
• Meet with patients, enter data into clinic software for reporting.
• Call patients to schedule visits and remind medication pickups.
• Coordinate procedures, tests, and screenings as needed.
• Identify gaps in patient care and track progress.
• Maintain patient interaction records and communicate with providers via EHRs.
• Educate patients about healthcare options and insurance benefits.
• Help patients access community resources and coordinate follow-up care.

Skills

Patient communication

Data entry

Relationship building

Administrative tasks

Independent work

Problem solving

Tools

EHR systems

Clinic software

Job description

About Us: Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. We believe in the old ways of medicine when healthcare was simpler. By partnering with rural primary care doctors, we reinforce the importance of trust and relationship-driven care in rural communities. We provide our partners with the staff, technology, and processes necessary to succeed in a value-based delivery model.

Health Navigator Role Description

About Us:

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. We believe in the old ways of medicine when healthcare was simpler. By partnering with rural primary care doctors, we reinforce the importance of trust and relationship-driven care in rural communities. We provide our partners with the staff, technology, and processes necessary to succeed in a value-based delivery model.

About the Role:

Navigating the changes to our healthcare system can be intimidating and confusing for doctors and patients alike. The Health Navigator's role is to make it easier. You will start by developing trusted relationships with our patients and providers and will assist with various patient-facing, administrative, and logistical tasks so that doctors can focus on delivering high-quality medical care to their patients. Navigators work for Main Street but go to work every day inside one of our partner clinics alongside clinic staff. They meet with and call patients, enter data into our systems, contact the pharmacy to refill prescriptions, troubleshoot challenges with insurance coverage and more. Main Street's management and training teams will equip you with the training and tools you need to perform these duties.

You will:

• Develop strong relationships with patients to assist them with their care
• Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
• Call patients to schedule an office visit or remind them to pick up their medication
• Order and schedule various procedures, tests and screenings
• Identify and track progress on important gaps in patient care
• Maintain a record of patient interactions and communicate with providers using electronic health records
• Educate patients on their healthcare options, insurance benefits, and common medical conditions
• Help patients access various community resources
• Help coordinate follow-up care after patients have been discharged from the hospital
• Demonstrate compassion for patients, adaptability, attention to detail, patience and an eagerness to collaborate with team members

• You are a self-starter who is comfortable working independently
• You enjoy meeting new people and developing relationships
• You bring a strong service mentality to your work
• You love your community and want to see it thrive
• You can skillfully explain the importance of key activities that makes patients healthier
• You are flexible and excited to tackle new challenges
• You love solving problems and will take whatever initiative is required to solve them???
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We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

At Main Street, we take your privacy and security seriously. Main Street will never:

• Contact you via encrypted messaging applications (e.g., Signal, etc.)
• Send you a check in advance of your employment
• Request you to wire money anywhere
• Request detailed personal financial information prior to employment