Health Navigator

Mainstreethealth; Beckley (WV); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Main Street Health is seeking a Health Navigator to support rural clinics by assisting patients and providers. You will develop trusted relationships with patients and providers and help with administrative and logistical tasks to allow doctors to focus on care.

You will visit clinics, meet with patients, enter data, coordinate appointments, and guide patients through insurance and resource options with an emphasis on compassionate service.

Qualifications

• GED or high school diploma required.
• Active unencumbered driver’s license.
• Independent worker with strong relationship skills.
• Service-oriented mindset and community focus.
• Comfort using data to inform decisions.
• Willingness to work a 40-hour week, Mon–Fri 8am–5pm.

Responsibilities

• Develop strong relationships with patients to assist their care.
• Enter data into the Main Street software platform for reporting and tracking.
• Call patients to schedule visits or remind them to pick up medications.
• Order and schedule various procedures, tests and screenings.
• Identify and track gaps in patient care.
• Maintain records of patient interactions and communicate with providers via EHR.
• Educate patients on healthcare options and insurance benefits.
• Help patients access community resources and coordinate follow-up care.

Skills

Self-starter

Relationship-building

Customer service

Data-driven

Adaptability

Multi-software fluency

Education

GED or HS Diploma

Tools

Main Street software platform

EHR software

Job description

About Us:

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. We believe in the old ways of medicine when healthcare was simpler. By partnering with rural primary care doctors, wereinforce the importance of trust and relationship-driven care in rural communities.We provide our partners with the staff, technology, and processes necessary to succeed in a value-based delivery model.

About the Role:

Navigating the changes to our healthcare system can be intimidating and confusing for doctors and patients alike. The Health Navigator’s role is to make it easier. You will start by developing trusted relationships with our patients and providers and will assist with various patient-facing, administrative, and logistical tasks so that doctors can focus on delivering high-quality medical care to their patients. Navigators work for Main Street but go to work every day inside one of our partner clinics alongside clinic staff. They meet with and call patients, enter data into our systems, contact the pharmacy to refill prescriptions, troubleshoot challenges with insurance coverage and more. Main Street’s management and training teams will equip you with the training and tools you need to perform these duties.

Responsibilities:

• Develop strong relationships with patients to assist them with their care
• Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
• Call patients to schedule an office visit or remind them to pick up their medication
• Order and schedule various procedures, tests and screenings
• Identify and track progress on important gaps in patient care
• Maintain a record of patient interactions and communicate with providers using electronic health records
• Educate patients on their healthcare options, insurance benefits,and common medicalconditions
• Help patients access various community resources
• Help coordinate follow-up care after patients have been discharged from the hospital
• Demonstrate compassion for patients, adaptability, attention to detail, patience and an eagerness to collaborate with team members

Requirements for This Role:

• You are a self-starter who is comfortable working independently
• You enjoy meeting new people and developing relationships
• You bring a strong service mentality to your work
• You love your community and want to see it thrive
• You can skillfully explain the importance of key activities that makes patients healthierYou are flexible and excited to tackle new challenges
• You love solving problems and will take whatever initiative is required to solve them
• You are comfortable using data to help inform decisions and activities
• You are excited by the idea of working in a fast-paced organization where change is the norm
• You learn and apply new information quickly
• You are familiar with and comfortable using multiple software platforms
• Work a full-time 40-hour week; Monday-Friday 8am to 5pm (1 hour lunch)
• Active unencumbered driver’s license required
• GED or High School Diploma

We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender,
gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected
characteristic.

At Main Street, we take your privacy and security seriously. Main Street will never:

• Contact you via encrypted messaging applications (e.g., Signal, etc.)
• Send you a check in advance of your employment
• Request you to wire money anywhere
• Request detailed personal financial information prior to employment