Health Insurance Product Coordinator

Network Health; Menasha (WI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Network Health in Wisconsin is seeking a Health Insurance Product Coordinator to support our product development team. This hybrid role is based in Wisconsin with 3 days at home and 2 days in an office in Menasha or Brookfield, 40 hours per week.

You will lead annual product lifecycle activities, manage vendor relationships, coordinate with strategy and product teams, and ensure compliance with regulatory requirements while improving member experience through data-driven initiatives.

Qualifications

• Associate's degree in a related field or 4 years of related experience.
• Minimum 4 years of experience managing internal and external relationships.
• 2 years of vendor management experience (preferred).
• Knowledge of health insurance plan designs (preferred).

Responsibilities

• Prepare recommendations for annual product changes based on market research and discussions with internal stakeholders.
• Develop, update and coordinate work associated with the annual product refresh and benefit implementation.
• Act as a liaison between strategy and product department and numerous business owners from different functional areas of the company.
• Facilitate recurring and ad hoc product-related meetings.
• Lead RFP process and aid in the business case development for new prospective vendors.
• Participate in implementation of newly contracted vendors.
• Own relationship with product-specific supplemental benefit vendors post-implementation, including problem resolution and SLA compliance with contractual language.
• Work closely with network development and legal departments on annual vendor contract renewal.
• Report quarterly vendor performance data to internal stakeholders and develop action plans based on internal feedback.
• Oversight to ensure vendors remain compliant with all regulations, rules, etc. set forth by the Centers for Medicare & Medicaid Services and the Office of the Commissioner of Insurance

Job description

At Network Health, our success is rooted in our mission to create healthy, strong Wisconsin communities. That mission drives every decision we make-including who we invite to join our growing team. We are seeking a Health Insurance Product Coordinator to support our product development department. In this role, you will:

• Lead annual product lifecycle work and manage relationships with product-specific supplemental vendors.
• Partner closely with internal stakeholders to develop, execute, and oversee lifecycle initiatives.
• Serve as a liaison between the strategy and product department and other functional areas across the company.
• Build and maintain strong external relationships while supporting implementation, problem resolution, and system improvements.
• Conduct ongoing data analysis to identify opportunities that continually enhance the member experience.

If you're highly organized, collaborative, and motivated to make a positive impact on the health of Wisconsin communities, we'd love to hear from you.

Location

Candidates must reside in the state of Wisconsin for consideration. With our hybrid workplace model, this position is eligible to work 3 days a week at your home office (reliable internet is required), and 2 days a week at one of our offices in Menasha or Brookfield.

Hours

1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday

Check out our2025 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference.

Job Responsibilities

• Prepare recommendations for annual product changes based on market research, competitive analysis and discussions with internal stakeholders.
• Develop, update and coordinate work associated with the annual product refresh and benefit implementation.
• Act as a liaison between strategy and product department and numerous business owners from different functional areas of the company.
• Facilitate recurring and ad hoc product-related meetings.
• Lead RFP process and aid in the business case development for new prospective vendors.
• Participate in implementation of newly contracted vendors.
• Own relationship with product-specific supplemental benefit vendors post-implementation, including problem resolution and SLA compliance with contractual language.
• Work closely with network development and legal departments on annual vendor contract renewal.
• Report quarterly vendor performance data to internal stakeholders and develop action plans based on internal feedback.
• Oversight to ensure vendors remain compliant with all regulations, rules, etc. set forth by the Centers for Medicare & Medicaid Services and the Office of the Commissioner of Insurance

Job Requirements

• Associate's degree in a related field or 4 years of related experience (Bachelor's degree preferred).
• Minimum 4 years of experience managing effective internal and external relationships.
• 2 years of vendor management experience (preferred).
• Knowledge of health insurance plan designs (preferred).
• Strong project management skills with proven ability to organize and prioritize work.
• Excellent verbal, written, facilitation, and presentation skills across a variety of settings.
• Demonstrated ability to understand member needs and provide solutions by leveraging company resources.
• Skilled in conflict resolution with strong interpersonal skills to collaborate effectively with diverse stakeholders.

Network Health is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.