Health Information Technology Specialist East

Mass Digital Health; Boston (MA); On-site; USD 125,000 - 135,000; Full time

Job summary

IQVIA is seeking a Health Information Technology Specialist to support its pharmaceutical client portfolio in the US, focusing on integrating brands into EHR systems and enhancing patient care across priority accounts. The role requires 4+ years in design/build/test with EHR platforms (Epic, Cerner, Meditech, McKesson) and strong healthcare IT knowledge.

Travel overnight is expected, and collaboration with cross-functional teams is essential to deliver scalable, patient-centered outcomes.

Qualifications

• Bachelor's degree from an accredited college/university.
• 4+ years in design, build, or testing with EHR software (Epic, Cerner, Meditech, McKesson preferred).
• Deep knowledge of healthcare IT and software optimization.
• Ability to navigate a matrix environment and communicate effectively.
• Willingness to travel overnight.

Responsibilities

• Identify potential gaps/barriers within EHR systems at priority IDN’s & Health Systems.
• Problem-solve and provide solutions and resolution of EHR gaps.
• Identify workflow barriers and recommend scalable solutions.
• Collaborate with customers including end users, licensed clinicians, IT informatics team, quality EHR Manager and analyst to provide meaningful insights to enhance patient care.
• Align resources to develop comprehensive plans by priority institution.
• Complete workflow assessments with institutional customers to identify potential gaps in care across the patient journey.
• Develop and implement comprehensive customer-specific plans.
• Act as matrix team Health IT Specialist subject-matter expert to both internal and external stakeholders with matrix partners across account management, medical, and other cross-functional partners.
• Share insights around optimizing EHR systems to address gaps in patient care including Inpatient, Outpatient, and Emergency Department.

Skills

EHR software

Epic

Cerner

Meditech

McKesson

Healthcare IT

Presentation skills

Communication skills

Travel readiness

Education

Bachelor's degree

Master's degree

Tools

Epic

Cerner

Meditech

McKesson

Job description

Health Information Technology Specialist

Do you have a passion for harnessing technology to make a positive impact on patients’ lives? Do you have Electronic Healthcare Record (EHR) experience and are looking for a rewarding career path within the Health Information Technology field?

Health Information Technology Specialists will support an IQVIA pharmaceutical client partnership, working across multiple cardiovascular brands in the US market. The primary focus of this role will be to support integration of the brand into EHR systems across priority accounts, helping identify and address barriers that affect patient care, access, treatment processes, patient identification, and overall end‑user experience. The Health IT Specialist will also share Electronic Health Record insights to enhance patient care and support population health approaches across in‑patient and outpatient sites of care at priority accounts.

Other responsibilities include developing and implementing comprehensive customer‑specific plans, and working collaboratively with Account Management, Medical and cross‑functional account teams. The Health IT Specialist will support healthcare stakeholders including end users, clinicians, informatics, Quality, Population Health and IT teams.

Success in this position requires a self‑starter that thrives in ambiguity and can act as both a strategic partner and outcomes driver.

Core Duties/Responsibilities

• Identify potential gaps/barriers within EHR systems at priority IDN’s & Health Systems
• Problem‑solve and provide solutions and resolution of EHR gaps
• Identify workflow barriers and recommend scalable solutions
• Work collaboratively with customers including end users, licensed clinicians, IT informatics team, quality EHR Manager and analyst to provide meaningful insights to enhance patient care
• Align resources to develop comprehensive plans by priority institution
• Complete workflow assessments with institutional customers to identify potential gaps in care across the patient journey
• Develop and implement comprehensive customer‑specific plans
• Act as matrix team Health IT Specialist subject‑matter expert to both internal and external stakeholders with matrix partners across account management, medical, and other cross‑functional partners
• Share insights around optimizing EHR systems to address gaps in patient care including Inpatient, Outpatient, and Emergency Department

Requirements

• Bachelor's degree from an accredited college/university required
• Minimum of 4 years working in design, build, and/or testing expertise and experience with EHR software, including Epic, Cerner, Meditech, McKesson preferred, and/or within a Health System informatics group or team at leadership level, or similar role within a pharmaceutical company
• In‑depth knowledge of healthcare and health information technology, and software build, and/or optimization techniques
• Ability to discover issues, prioritize and problem‑solve to resolution
• Team player with the willingness/ability to work in a matrix environment
• Excellent presentation skills
• Strong oral and written communication skills
• Enthusiastic, positive attitude, flexibility
• Ability to consistently travel overnight

Preferred

• Master’s degree
• Clinical IT experience, Pharmacy IT, or Nursing Informatics
• Pharmaceutical or Life Science Health IT Specialist experience
• B2B or software sales experience

The potential base pay range for this role is $125,000 - $135,000 annually. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

EEO Minorities/Females/Protected Veterans/Disabled