Health Information Specialist I

Datavant; Virginia Beach (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant in Virginia Beach is seeking a Health Information Specialist to support front desk operations and ROI services at a healthcare location. You will handle requests for medical records, answer calls, and ensure timely processing with HIPAA compliance.

This on-site role requires strong data entry, professional communication, and the ability to multitask in a fast-paced environment. Training includes HIPAA exams and ROI certification to support accurate, secure handling of patient

Qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable with phones, fax machines, printers, and other general office equipment.
• Professional verbal and written English communication.
• Detail-oriented with accurate, compliant information for medical records.
• Strong data entry skills.
• Work with minimum supervision handling changing priorities.
• Organize and manage multiple tasks.

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
• Provide phone support to patients, providers, and authorized requestors.
• Process Release of Information (ROI) requests accurately and timely.
• Fax, scan, and manage incoming and outgoing medical record requests.
• Burn medical images to CDs and share images electronically as required.
• Support client relationship management through professional communication.
• Assist with reporting and administrative duties such as data entry and email.
• Ensure compliance with HIPAA, privacy regulations, and facility policies.

Skills

Data entry

Phone support

Detail oriented

Multitasking

Verbal communication

Written communication

HIPAA compliance

Office software

Education

High school diploma or equivalent

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Onsite | Virginia Beach, VA | Full-Time | 8am-4:30pm est

Position Overview

We are seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a healthcare location in Virginia Beach.

This role plays a critical part in ensuring the timely, accurate, and compliant handling of medical record requests. It is ideal for someone who enjoys working directly with patients, is detail-oriented, and is interested in long‑term growth within a healthcare organization.

You Will:

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry andemail
• Ensure compliance with HIPAA, privacy regulations, and facility policies

What you will bring to the table:

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast‑paced environment.
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90‑day ROI Certification course with a score of 85% or higher.
• To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

Bonus points if:

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In‑person customer service experience.
• Ability to build relationships with on‑site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is: $15—$18.32 USD

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

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