Health Information Specialist I

Datavant; Tennessee Ridge (TN); Remote; USD 17,000 - 24,000; Full time

Job summary

Datavant is hiring a Health Information Specialist I to support ROI requests and medical record retrieval in a remote setting. This entry-level role focuses on processing requests accurately and safeguarding patient privacy under HIPAA regulations.

You will handle inquiries from patients, insurers, and attorneys, document information across platforms, and utilize Microsoft Office to ensure timely, compliant releases of information while maintaining high quality service.

Qualifications

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Strong data entry and organizational skills.
• Proficient with basic office software and privacy guidelines.

Responsibilities

• Receive and process requests for patient health information in accordance with policies.
• Maintain confidentiality and security of privileged information.
• Document information in multiple platforms using two monitors.
• Respond to patient records requests from internal and external sources.
• Answer inbound/outbound calls and support administrative duties as needed.
• Adhere to HIPAA regulations and company conduct policies.

Skills

Data entry

Attention to detail

Communication skills

Time management

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Health Information Specialist I

8376 South Carolina, Tennessee Full-time regular

Datavant and Savant Bio Partner to Deliver End-to-End Clinical Record Retrieval and Abstraction for High-Fidelity Real-World Data.

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights:

• Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST
• Location: Remote
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft office (including Word and Excel)

We offer:

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups
• Other duties as assigned.

What you will bring to the table:

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is: $15 — $15 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case‑case basis.

For more information about how we collect and use your data, please review our Privacy Policy .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Datavant’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race* Gender*

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status*

Datavant recognizes the importance of information security and data privacy, including in its hiring processes and recruitment. Datavant encourages all potential job applicants to take precautions against potential phishing schemes or other scams that improperly purport to be from Datavant or from Datavant representatives.

Datavant seeks information from job applicants and accepts job applications from candidates in the U.S. through only the following official channels: Datavant’s official career portal ( https://www.datavant.com/about/careers ) Datavant’s official LinkedIn page ( https://www.linkedin.com/company/datavant/ ) Datavant’s official Indeed page ( https://www.indeed.com/cmp/Datavant-1 )

Any phishing or scams in which individuals purport to represent Datavant are without the permission of Datavant and are not conducted by, related to, or endorsed by Datavant. Phishing occurs when unauthorized bad actors represent themselves as reputable individuals or companies in an effort to acquire sensitive personal information from others, such as social security numbers, financial account information, or home addresses. These actors may gain unauthorized access to accounts, online profiles, and/or e‑mail addresses of real people who appear trustworthy in order to conduct these scams.

In an effort to protect personal information during the application process, applicants should not respond to career inquiries via e‑mail, messaging applications, or any social media accounts or profiles that are not from an official Datavant e‑mail address, or Datavant‑owned page or profile. Datavant will never use messaging applications, such as WhatsApp, or similar texting platforms to collect personal information from applicants, conduct interviews, or for any recruitment‑related activities. Datavant also will not conduct recruitment‑related activities via social media beyond Datavant’s official LinkedIn page ( https://www.linkedin.com/company/datavant/ ).

For more information on how to protect against and recognize phishing scams in hiring processes generally, please visit https://consumer.ftc.gov/articles/job-scams .

If you believe you have been the victim of identity theft or fraud, please direct that matter to local law enforcement, the state Attorney General, the Federal Bureau of Investigations (FBI), or the Federal Trade Commission (FTC). You can contact the FTC to learn more about how to protect yourself from becoming a victim of identity theft at 1-877-IDTHEFT (438-4338) / www.ftc.gov/idtheft .

Datavant is the data collaboration platform trusted for healthcare. With a mission to make the world’s health data secure, accessible, and actionable, Datavant works with payers, providers, life sciences, legal and insurance clients globally to accelerate insights. Datavant enables more than 60 million healthcare records to move between thousands of organizations across the healthcare ecosystem, more than 80,000 hospitals and clinics, 75% of the 100 largest health systems, and 350+ real-world data partners. Datavant has office locations in Boston, New York and San Diego, with international offices in Barcelona and Galway.