Health Information Specialist I

Datavant; St. Helena (CA); On-site; USD 23,515 - 28,709; Full time

Benefits offered by this job

Full benefits: PTO, Health, Vision, Dental

401(k) savings plan

Tuition assistance

Job summary

A healthcare data collaboration company is hiring for an entry-level position focused on processing medical records requests while ensuring compliance with regulations. The role requires strong customer service, proficiency in Microsoft Office, and the ability to maintain confidentiality with sensitive information. Full-time work in a hybrid environment with a focus on collaboration and growth opportunities is offered.

Qualifications

• Must be able to work in a fast-paced environment.
• Comfortable utilizing phones and general office equipment.
• Ability to organize and manage multiple tasks.

Responsibilities

• Process medical records requests in compliance with HIPAA.
• Maintain confidentiality and security with all privileged information.
• Respond to requests for patient records from various sources.

Skills

Strong customer service and clerical skills

Proficient in Microsoft Office

Detail and quality oriented

Strong data entry skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible, and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights

• Hybrid in St. Helena
• Full‑time, Mon‑Fri 8:00 am–4:30 pm
• Processing medical records requests
• Full benefits: PTO, Health, Vision, Dental, 401(k) savings plan, and tuition assistance
• Tremendous growth opportunities both locally and nationwide

What We're Looking For

• Strong customer service and clerical skills
• Proficient in Microsoft Office, including Word and Excel
• Comfortable working in a high‑volume production environment
• Medical office experience preferred
• Willingness to learn and grow within Datavant

You Will

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answer inbound/outbound calls.
• May assist with patient walk‑ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations as outlined at specific site.
• May schedule pick‑ups.
• Other duties as assigned.

What You Will Bring to the Table

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in English.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast‑paced environment.

Bonus Points If

• Experience in a healthcare environment.
• Previous production/metric‑based work experience.
• In‑person customer service experience.
• Ability to build relationships with on‑site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Pay Range

The estimated base pay range per hour for this role is: $17.07 – $20.84 USD.

EEO & Legal

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it by selecting the "Interview Accommodation Request" category. You will need your requisition ID when submitting your request, which can be located here. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis.

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