Health Information Specialist I

Datavant; Hilton Head Island (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive onsite training

Company equipment and benefits

Tuition assistance

Job summary

Datavant is hiring an entry-level Associate to process releases of information (ROI), primarily medical record requests, with a focus on privacy and compliance. The onsite role supports ROI processing and front-desk tasks at our Hilton Head, SC location.

You will handle requests from multiple sources, ensure proper authorization, and use multiple platforms. Proficiency in MS Office and familiarity with EHR/billing systems are preferred, with of course HIPAA knowledge emphasized.

Qualifications

• Onsite ROI processing responsibilities and privacy safeguards.
• Familiarity with HIPAA regulations and patient privacy.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Receive and process ROI requests for patient health information per policy.
• Maintain confidentiality and security of all privileged information.
• Maintain knowledge of company and facility software for ROI tasks.
• Adhere to conduct policies of company and facilities.
• Inform manager of workload and site issues.
• Assist additional duties as required.

Skills

HIPAA knowledge

Medical terminology

Data entry

English communication

Education

High School Diploma or GED

Tools

EHR systems

Billing systems

MS Office

Job description

Datavant provides critical data solutions for the healthcare ecosystem, including providers, health plans, researchers, and life sciences companies.

We are seeking an entry‑level Associate to process all releases of information (ROI), specifically medical record requests, in a timely and efficient manner. Associates must safeguard patients' privacy, ensuring that only authorized individuals access medical information and that all releases comply with requests, authorizations, company policy, and HIPAA regulations.

Position Highlights

• Onsite role in Hilton Head, SC
• Full Time: Monday through Friday, 8:00 AM – 4:30 PM Eastern Time
• Provide support for ROI processing
• Handle front desk tasks and assist with patient walk‑ins
• Process medical record requests such as insurance, DDS, workers’ compensation, and subpoenas
• Document information in multiple platforms using dual computer monitors
• Proficient in Microsoft Office (Word and Excel)

Preferred Skills

• Knowledge of HIPAA and medical terminology
• Familiarity with EHR and billing systems
• Experience working with subpoenas

We Offer

• Comprehensive onsite/virtual training followed by job shadowing with an assigned mentor
• Company equipment (computer, monitor, virtual phone, etc.)
• Full benefits: PTO, health, vision, dental insurance, 401(k) plan, and tuition assistance

You Will

• Receive and process requests for patient health information in accordance with company and facility policies and procedures
• Maintain confidentiality and security of all privileged information
• Maintain working knowledge of company and facility software
• Adhere to the company’s and customer facilities’ code of conduct and policies
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Assist with additional duties as required
• Apply medical privacy regulations to guard against unauthorized disclosure
• Manage patient health records, ensuring compliance with HIPAA standards
• Prepare new patient charts, gather documents from paper or electronic sources
• Assemble medical records in standard order and ensure accuracy and completeness
• Create digital images of paperwork for electronic medical record storage
• Respond to requests for patient records, both within the facility and from external sources
• Answer inbound/outbound calls
• Assist with administrative duties such as handling faxes, opening mail, and data entry
• Meet productivity expectations as outlined at specific sites
• Satisfy scheduling pick‑ups and other assigned tasks

What You Will Bring To The Table

• High School Diploma or GED
• Ability to commute between locations as needed
• Willingness to work overtime during peak seasons
• Basic computer proficiency
• Comfort with phones, fax machine, printers, and other general office equipment
• Professional verbal and written communication skills in English
• Detail and quality oriented regarding accurate and compliant medical record information
• Strong data entry skills
• Ability to work with minimal supervision and adapt to changing priorities
• Organizational and multitasking skills
• Ability to respond swiftly in a fast‑paced environment

Bonus Points If

• Experience in a healthcare environment
• Previous production/metric‑based work experience
• In‑person customer service experience
• Ability to build relationships with on‑site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof of completion of vaccinations such as flu shot, Tdap, COVID‑19, etc. Requests for exemption will be reviewed on a case‑by‑case basis.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it via our interview accommodation process. Requests will be reviewed on a case‑by‑case basis.

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