Health Information Specialist I

Datavant; Columbus (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Tuition reimbursement

Paid time off

Job summary

Datavant is seeking a Health Information Specialist for an onsite front desk role in Columbus, OH. You will handle ROI processing, calls, faxing, and scanning while ensuring timely, accurate, and compliant handling of medical record requests.

This role emphasizes HIPAA compliance, strong customer service, meticulous data entry, and collaboration with providers and requestors. Training includes our onboarding program with hands-on, role-specific sessions and benefits for full-time staff.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Front desk environment experience.
• Detail-oriented with the ability to manage confidential information.
• Reliable, punctual and professional.
• Ability to multitask and work independently.
• HIPAA compliance awareness.

Responsibilities

• Serve as the front desk contact for patient walk-ins requesting records.
• Provide phone support to patients, providers, and authorized requestors.
• Process Release of Information (ROI) requests accurately and timely.
• Fax, scan, and manage incoming and outgoing medical record requests.
• Burn medical images to CDs and share images electronically as required.
• Support client relationships through professional communication.
• Assist with reporting and administrative duties such as data entry and email.
• Ensure compliance with HIPAA privacy regulations and facility policies.

Skills

Customer service

Front desk

Communication

Detail-oriented

Multitask

Education

High School Diploma or GED

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Onsite | Columbus, OH | Front Desk- Patient facing role

Schedule: Monday–Friday: 7:30am est-4pm est or 8:00am–4:30pm est

Priority: ASAP

Position Overview

We are seeking a Health Information Specialist to provide call support, ROI processing, faxing, burning images to CDs, storage ordering/reviewing. This is a patient-facing role that plays a critical part in ensuring timely, accurate, and compliant handling of medical record requests.

Key Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

Training & Onboarding

• Datavant DHISC training
• Hands-on, role-specific training during the first 30 days

Qualifications & Skills

• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented with the ability to manage confidential information
• Reliable, punctual, and professional
• Ability to multitask and work independently

Education Requirement

• High School Diploma or GED required

Benefits & Growth Opportunities

• Full-time benefits, including:
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• Paid Time Off, including major holidays
• In-person role with opportunities for growth and advancement within the company

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

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