Health Information Clerk/Patient Service Representative Float

Triad Adult & Pediatric Medicine, Inc.; Greensboro (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Triad Adult & Pediatric Medicine, Inc. in Greensboro, NC is seeking a detail-oriented Medical Records Clerk to accurately index and file scanned documents in the patient’s EHR.

The role requires handling requests for release of information, obtaining authorizations, and ensuring HIPAA compliance while maintaining confidentiality. You will greet patients, verify demographics, collect co-pays, and support routine office tasks.

Qualifications

• High school diploma required; medical terminology coursework preferred.
• Proficient with Microsoft applications (Excel, Word) and general office software.
• Strong interpersonal and organizational skills with ability to multi-task.

Responsibilities

• Accurately index and file scanned documents into the patient’s EHR.
• Monitor and process medical record tasks and scanner/filer duties.
• Process requests for release of information with HIPAA compliance.
• Verify patient demographics and insurance information; collect co-pays.
• Greet and register patients; answer calls and route triage as needed.
• Prepare daily reports and maintain logs for information release and transfers.

Skills

Interpersonal skills

Microsoft Office proficient

Organizational skills

Multi-tasking

Time management

Education

High school diploma

Medical terminology coursework

Tools

Excel

Word processing

Job description

Job Responsibilities:

Health Information Management:

• Accurately index and file scanned documents into the patient's electronic medical record (EHR).


• Monitor and process medical record and scanner/filer tasks.


• Request, receive, and scan external medical records (from hospitals or other providers) into the EHR.


• Process and fulfill requests for release of information, subpoenas, or insurance audits while ensuring compliance with HIPAA.


• Verify patient identity and validate authorization for record release.


• Maintain and update the medical records transfer log and "release of information" log.


• Assist the Quality Improvement (QI) department with insurance chart audits.


• Ensure protection and confidentiality of all patient information.


• Perform general clerical tasks and chart assembly as needed.


• Distribute incoming/outgoing interoffice mail, postal mail, and faxes.


• Provide backup support to other sites as needed.


• Greet and register patients in a professional, courteous, and timely manner.


• Verify and update patient demographics and insurance information.


• Collect co-payments and balances due; provide receipts and balance cash drawer daily.


• Schedule new, follow-up, and recheck appointments per TAPM guidelines.


• Inform patients of financial responsibilities and verify insurance eligibility in coordination with insurance staff.


• Maintain a neat and orderly waiting area; support closing procedures such as turning off equipment and locking the front door.


• Interpret and translate for patients and staff as needed.


• Answer incoming phone calls and direct them appropriately following TAPM phone etiquette.


• Document and route triage calls to the clinical staff.


• Notify the clinical team of patient arrival via tracking system.


• Print immunization records as requested and assist patients with necessary forms or requests.


• Prepare daily reports for "no shows" and coordinate follow-up with community agencies.


• Compile recall list updates and provide reports to supervisor.

Minimum Qualifications:

• High school diploma and one year of medical or general office experience preferred.


• Must be proficient with Microsoft applications.


• Strong interpersonal skills are necessary.


• Must have the ability to plan, organize and complete assignments.


• Must have a working knowledge of computers.


• Must have the ability to deal tactfully with hospital personnel and physicians.

Knowledge, Skills and Abilities:

• Understanding of TAPM's mission & vision.


• Organizational skills with ability to multi-task.


• Accuracy with strong attention to detail.


• Problem-solving skills with ability to manipulate schedule as needed.


• Time management and prioritization skills.


• Ability to maintain professional demeanor and appearance.


• Strong patient care/customer service orientation with ability to demonstrate care and patience.


• Positive attitude with ability to work independently and in a team setting.


• Flexibility with ability to adapt to change.

Preparation and Training:

Job duties require a high school education with additional specialized courses in medical terminology. Must have a working knowledge of billing codes, data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain a current NC drivers license for outside travel. Experience in HER (required).