Health Information Advocate (RHC)

Paskenta Band of Nomlaki Indians; Red Bluff (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Rolling Hills Clinics seeks a Health Information Advocate to compile, process, and maintain electronic and traditional medical records in line with regulatory requirements. You will coordinate records and referrals with patients, providers, and outside services.

Responsibilities include updating demographics, processing referrals, safeguarding records, and ensuring HIPAA/HITECH compliance. The role requires attention to safety, accuracy, and patient privacy in a clinic environment.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Preferred degrees and certifications in HIM / medical coding.
• Two years of experience in a medical or dental office.

Responsibilities

• Answer questions about Rolling Hills Clinic and provide information.
• Verify and update patient demographics; offer patient portal information.
• Process, compile, maintain, and report patient information to meet health standards.
• Safeguard medical records to ensure confidentiality.
• Organize and maintain updated clinical files and records.
• Search and retrieve patient records according to regulations.
• Process all incoming and outgoing referrals.
• Create new patient records for incoming referrals.
• Schedule first appointments for specialty patient referrals.
• Obtain prior authorizations for referrals as required.
• Maintain/ process medical clearance documentation for dental procedures.
• Follow HIPAA and HITECH guidelines for medical records requests.
• Track records of incoming and outgoing requests.
• Manage the Fax Inbox for prompt response to requests.
• Employee Safety: Safely performs all duties; follows protective protocols to ensure personal and team safety.
• Maintain compliance with ergonomic safety standards.
• Ensure all duties are performed with utmost regard for safety and health of all personnel.
• Take appropriate corrective action for any health/safety matters identified.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in health information management, medical office administration, or related field

Certification/training in medical records management, health information technology, or medical coding

Two years of experience in a medical or dental office

Job description

Position Summary

The Health Information Advocate at Rolling Hills Clinics is responsible for compiling, processing, and maintaining electronic and traditional medical records in accordance with all medical, administrative, ethical, legal, and regulatory requirements. This role coordinates records and referrals with patients, providers, and outside services.

• Answer questions about Rolling Hills Clinic and provide relevant information to inquiring persons.
• Verify and update patient demographics; offer patient portal information.
• Process, compile, maintain, and report patient information to meet health standards.
• Safeguard medical records to ensure confidentiality.
• Organize and maintain updated clinical files and records.
• Search and retrieve patient records according to regulations.
• Process all incoming and outgoing referrals.
• Create new patient records for incoming referrals.
• Schedule first appointments for specialty patient referrals.
• Obtain prior authorizations for referrals as required.
• Maintain/ process medical clearance documentation for dental procedures.
• Follow HIPAA and HITECH guidelines for medical records requests.
• Track records of incoming and outgoing requests.
• Manage the Fax Inbox for prompt response to requests.
• Employee Safety: Safely performs all duties; follows protective protocols to ensure personal and team safety.
• Maintain compliance with ergonomic safety standards.
• Ensure all duties are performed with utmost regard for safety and health of all personnel.
• Take appropriate corrective action for any health/safety matters identified.
• Perform other duties as assigned.

Brief Description

The Health Information Advocate at Rolling Hills Clinics is responsible for compiling, processing, and maintaining electronic and traditional medical records in accordance with all medical, administrative, ethical, legal, and regulatory requirements. This role coordinates records and referrals with patients, providers, and outside services.

Position Summary

The Health Information Advocate at Rolling Hills Clinics is responsible for compiling, processing, and maintaining electronic and traditional medical records in accordance with all medical, administrative, ethical, legal, and regulatory requirements. This role coordinates records and referrals with patients, providers, and outside services.

Essential Duties/Responsibilities

• Answer questions about Rolling Hills Clinic and provide relevant information to inquiring persons.
• Verify and update patient demographics; offer patient portal information.
• Process, compile, maintain, and report patient information to meet health standards.
• Safeguard medical records to ensure confidentiality.
• Organize and maintain updated clinical files and records.
• Search and retrieve patient records according to regulations.
• Process all incoming and outgoing referrals.
• Create new patient records for incoming referrals.
• Schedule first appointments for specialty patient referrals.
• Obtain prior authorizations for referrals as required.
• Maintain/ process medical clearance documentation for dental procedures.
• Follow HIPAA and HITECH guidelines for medical records requests.
• Track records of incoming and outgoing requests.
• Manage the Fax Inbox for prompt response to requests.
• Employee Safety: Safely performs all duties; follows protective protocols to ensure personal and team safety.
• Maintain compliance with ergonomic safety standards.
• Ensure all duties are performed with utmost regard for safety and health of all personnel.
• Take appropriate corrective action for any health/safety matters identified.
• Perform other duties as assigned.

Qualifications

Required Education & Experience

• Must be at least 18 years of age.
• High school diploma or equivalent.

Preferred Education & Experience

• Associate’s or Bachelor’s degree in health information management, medical office administration, or a related field.
• Additional training or certification in medical records management, health information technology, or medical coding.
• Two (2) years of experience in a medical or dental office.

Licenses/Certificates

• Certified HIPPA Privacy Associate (CHPA) to be obtained within the first 6 month of employment
• Valid CPR Certification
• Valid California Driver’s License

Pre-Employment Requirements

• Pre-employment drug testing.
• Department of Justice fingerprint clearance through Federal, State, and Child Abuse Index.

Working Environment & Physical Demands

Working Environment: Work is performed in a health clinic setting. The noise level in the work environment is usually low to moderate. Will work with blood-borne pathogens and will require OSHA training. This job routinely uses standard office equipment such as computers, telephones, photocopiers, and fax machines. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop. The employee must occasionally lift and/or move up to 50 pounds. Position may require exertion up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception and ability to adjust focus.

Other Requirements Of Employment

Background Check Requirements

Pre-employment Drug Testing and a Department of Justice Fingerprinting clearance through Federal, State and Child Abuse Index is a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at Rolling Hills Clinic.

Vaccination Requirements

Provide vaccination records to show proof of immunity for TB, Measles, Mumps, Rubella, Varicella, TDAP & Hep B. If the records are more than 10 years old, titers are required to confirm immunity.

Native Preference

"Native Preference" in hiring is given to qualified enrolled members of Paskenta Band of Nomlaki Indians and Native Americans in accordance with the Band’s Preference Policy (Chapter 1-715 of the Paskenta Band of Nomlaki Indians Tribal Policies). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage.

Employment with Rolling Hills Clinic is voluntarily entered into. All RHC personnel are employed on an at-will basis. At-will employment may be terminated with or without cause, and with or without notice at any time by the employee or by RHC. No manager, supervisor, or employee of the organization has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. The job description does not constitute an employment agreement between Rolling Hills Clinic and employee and is subject to change by the Paskenta Band of Nomlaki Indians.