Health/Human Service Case Manager I

JobAps; Newark (DE); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The Department of Health and Social Services (DHSS) seeks a Health/Human Service Case Manager I to process referrals, collect confidential financial and medical information, and route applications to statewide eligibility staff for LTC Medicaid and SNAP.

You will enter data into TAP, prepare case histories, coordinate with hospitals and community resources, and provide guidance to clients and families while communicating across cultures.

Qualifications

• Associate degree or higher in Behavioral or Social Science or related field.
• Three years' experience in health or human services support, such as interviewing clients and assessing needs.
• Six months' experience in recommending service plans and eligibility.
• Six months' experience with automated information systems for data entry and reporting.
• Six months' experience in narrative report writing.

Responsibilities

• Interviews clients, family members, and others to determine eligibility and connect clients with services.
• Develops service plans with hospitals, clinics, and resources.
• Evaluates information from interviews and other sources and routes for review.
• Coordinates with agencies, hospitals, clinics, and resources to expedite processes.
• Prepares case histories and maintains records and logs.
• Uses automated systems to research, review, evaluate, and report on data.
• Communicates across cultures and diverse populations.

Skills

Interviews clients

Data entry

Report writing

Education

Associate's degree or higher in Behavioral or Social Science

Tools

TAP system

Automated information systems

Job description

Introduction

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The Health/Human Service Case Manager I (HHSCM I) position in DMMA’s Central Intake Unit (CIU) will be responsible for processing detailed referrals, eliciting confidential and highly sensitive financial and medical information from applicants and applicants’ representatives, data-entering pertinent information into DMMA’s Tracking and Assessment Program (TAP) system, assigning applications to financial and medical eligibility staff statewide for all Long Term Care (LTC) Medicaid programs and related requests for the Supplemental Nutrition Assistance Program (SNAP), and completing expedited SNAP eligibility determinations.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

• Interviews clients, family members, and others to determine eligibility and connect clients with health and human services.
• Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.
• Provides guidance and relevant information to clients and families prior to receiving requested service and assistance.
• Coordinates with other agencies, hospitals, clinics, and resources to expedite the process on behalf of the client.
• Prepares case histories and reports and maintains records and chronological logs of case activities.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Health/Human Service Case Manager I

• Possession of an Associate's degree or higher in Behavioral or Social Science or related field.
• OR
• Three years' experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Conditions of Hire

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment-based sponsorship.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.