Health Fitness Assistant Manager

STG International, Inc.; Silver Spring (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

STGi is seeking a Health Fitness Assistant Manager to oversee wellness facility operations in White Oak, Maryland, under the Federal Occupational Health contract. The role involves onboarding new members, managing staff and group fitness schedules, and delivering exercise guidance while ensuring equipment safety.

The position requires handling administrative tasks, reporting, and following FOH policies. This on-site role supports emergency response, equipment and facility maintenance, and

Qualifications

• Support day-to-day operations of the wellness facility including onboarding new members.
• Assist with managing staff and group fitness schedules.
• Provide exercise guidance and supervise equipment safety.
• Must respond to emergencies and activate EMS if needed.
• Maintain reports and administrative tasks per FOH guidance.

Responsibilities

• Respond professionally to customer complaints, issues, and requests regarding FOH services within 24 hours.
• Escalate issues as appropriate to Manager and follow through to resolution.

Job description

STGi is currently seeking qualified candidates to support our Wellness and Health Promotion Services contract with Federal Occupational Health as a Health Fitness Assistant Manager in White Oak, Maryland.

Job Specific Duties and Responsibilities:

Service Operations

• Under the direction of the Health Fitness or FOH Manager, help manage and perform day-to-day operations of the facility including covering site hours, onboarding new members, conducting fitness center orientations, leading group fitness classes if applicable, regularly cleaning fitness equipment, and providing general exercise guidance.
• Where applicable, assist Manager with managing Specialist staff and designate operational tasks as needed.
• Where applicable, assist Manager with managing the group fitness schedule—including outside instructors—and backfilling classes as needed.
• Assist Manager with development/implementation of member programming (i.e., regular team or individual fitness and wellness challenges), as applicable, based on FOH guidance.
• Where applicable, assist with preparing fitness‑related materials including newsletters, communications, handouts and bulletin boards.
• Assist Manager with reports and tracking requirements, as assigned.
• Report all equipment issues promptly to Manager.
• Report all facility/maintenance issues promptly and inform Manager.
• Assist Manager with orders for equipment, supplies, cleaning product, and other approved items.
• Where applicable, develop exercise programs to improve participant strength, flexibility, endurance, or circulatory functioning, in accordance with the most recent exercise science standards.
• Distribute general first aid supplies based on resources available (e.g., Band-Aids, gauze, cold packs).
• In the event of a medical emergency, activate Emergency Medical Services (EMS). Perform CPR and/or use AED as warranted.
• Immediately notify Manager of any unusual incidents and submit safety event forms within 24 hours.
• Demonstrate correct use of exercise equipment or performance of exercise routines.
• Recommend methods to increase physical activity.
• Where applicable, interpret exercise program participant data to evaluate progress or identify needed program changes.
• Where applicable, prescribe individualized exercise programs, specifying equipment, such as treadmill, exercise bicycle, ergometers, or other strength and conditioning equipment.
• Provide general oversight of exercise for participants at all risk levels.
• Where applicable, explain exercise program or physiological testing procedures to participants.
• Report all privacy and security breaches immediately according to FOH and HHS policy.
• Assist in orienting new FOH WHPS staff.
• Support directives in the agency agreement, as assigned by the Manager.

Administrative (Business/Management)

• Arrive on time to work and work all designated hours.
• Notify Manager and staffing vendor as soon as possible if unable to report as scheduled.
• Request leave in a timely manner.
• Adhere to telework policy when permitted.
• Create a climate of trust, accountability, and professionalism. Report to Manager any concerns regarding productivity/morale.
• Identify and report to Manager problems with hardware, telecommunications or other issues impacting duties.

Staffing and Reporting Relationships

• Arrive on time to work and work all designated hours.
• Notify Manager and staffing vendor as soon as possible if unable to report as scheduled.
• Request leave in a timely manner.
• Adhere to telework policy when permitted.
• Create a climate of trust, accountability, and professionalism. Report to Manager any concerns regarding productivity/morale.
• Identify and report to Manager problems with hardware, telecommunications or other issues impacting duties.

Technology

• Utilize IT systems for database tracking and other deliverables.
• Complete mandatory IT training by specified deadlines.
• Inform Manager of IT and other equipment needs, particularly those that prevent completing projects within specified deadlines.

Strategy

• Respond professionally to customer complaints, issues, and requests regarding FOH services within 24 hours. Escalate issues as appropriate to Manager. Follow outstanding issues to resolution in a timely manner.

Customer Service

• Respond professionally to customer complaints, issues, and requests regarding FOH services within 24 hours. Escalate issues as appropriate to Manager. Follow outstanding issues to resolution in a timely manner.