Health Coach - Remote

Sharecare, Inc.; United States; Remote; USD 29,000 - 34,000; Full time

Job summary

Sharecare, Inc. is seeking a Health Coach to work remotely in a high-engagement outreach model. You will conduct coaching conversations, educate members on healthy behaviors, and use a structured workflow to drive better health outcomes across a client population.

The role requires a health-related bachelor's degree (NBHWC/CHES may substitute), 1–2 years of experience, and strong communication skills. Training lasts six weeks, with shifts including evenings and a rotating Saturday schedule.

Qualifications

• Bachelor's degree in health-related field required; NBHWC certification may substitute.
• 1–2 years of related experience; customer service experience preferred.
• Experience with benchmarks and contact center metrics preferred.
• Proficiency in Microsoft Office.

Responsibilities

• Engagement calls with eligible participants to inform and enroll in the program.
• Provide one-on-one behavioral coaching to promote healthier habits.
• Outbound outreach to participants lacking scheduled calls.
• Coordinate care delivery with nurses, pharmacists and vendors.
• Support scheduling and ensure consistent member interaction.
• Attend daily/weekly meetings to share progress and insights.
• Record progress and measure efficacy of the program.

Skills

Interpersonal communication

Motivational interviewing

Schedule flexibility

Customer service experience

Data entry / computer use

Education

Bachelor's degree in health-related field

Job description

## Health Coach - RemoteApply: Remote: Full time: Posted 2 Days Ago: R-102067**Job Description:**Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.Health Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer system to connect with members throughout the day. Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward their health goals while following established workflows and documentation standards. **Job Summary:****Start Date:** Monday, October 26th, 2026**Shift:** Monday - Friday: Must be open to any shift between the hours of 10:30am – 9:00pm CST.It is required to work every fourth Saturday from 8:00am-4:30pm CST**Training:** Training will be a duration of 6 weeks from 8am – 4:30pm CST***\\*Due to the structured training schedule, new hires are unable to miss any days of training.*****Compensation:** Hourly Rate: $21.50 or $25 including certification through NBC-HWC or CHES onlyThe Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them \"at risk\" of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager.**Essential Job Functions:**Participating in the following types of telephonic calls:* Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program* Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life* Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call* Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.* Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.* Adhere to a schedule and caseload to support success and connectivity of member interaction.* Caseloads may be a 1:1 model or team based. This is determined by the business/client need.* Participate in daily and monthly meetings for updates and to present findings and insight* Note and track the members' progress and efficacy of program**Specific Skills/ Attributes:*** Effective interpersonal and communication skills required* Understand directions and communicate/respond to inquiries* Enthusiastically inspires members to change behaviors and to see possibilities* Ability to learn to coach effectively using motivational interviewing* Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays**Qualifications:*** Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.) In specific cases, NBHWC certification might substitute for the “health -related” part of the completed 4-year degree* 1 -2 years of related experience required; experience in a customer service role preferred* Experience with benchmarks and contact center metrics preferred, including adherence to schedule* Proficiency in computer data entry and Microsoft Office* Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time* Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired* Ability to work independently and prioritize a moderate workload with minimal supervision* Adaptability to schedule changes on an as-need basis* Ability to multitask with members and operationally with managers and support staff* Hard-wired internet connection is necessary as WIFI is not permittedSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.