Health Coach (CMA/LPN) - Internal Medicine - Federal St. - FT

Allegheny Health Network; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

Allegheny Health Network is seeking a Medical Assistant in Pittsburgh, PA, focused on population health management and patient outreach. Responsibilities include coordinating care, documenting clinical visits, and facilitating patient self-management.

The ideal candidate will have a valid PA LPN license or Medical Assistant Certification, along with 2 years of related experience. CPR certification and background clearances are essential.

Qualifications

• Must have 2 years of Medical Assistant experience.
• CPR certification is required.
• Background clearance certificates required.

Responsibilities

• Participate in population health outreach and manage patient care gaps.
• Assist with clinical transcription during patient visits.
• Engage with patients for self-management and care coordination.

Skills

Patient outreach

Care coordination

Motivational interviewing

Clinical transcription

Team collaboration

Education

High School / GED or completion of a Medical Assistant Program

Current State of PA LPN licensure or Medical Assistant Certification

Job description

Allegheny Health Network

General Overview

As a member of the health care team, assists with population health management through patient outreach and coordination of care, participates in the clinical visit to assist the provider, and provides self‑management support to patients. Demonstrates leadership by communicating effectively, developing others, building and maintaining relationships, and guiding effective teams and work groups. Also mentors others within the team with office functions to support patient care and office operations. Follows all established protocols, policies, procedures and standardized work flows. Leads in managing data so that patients are effectively treated.

Essential Responsibilities

• Actively participates in population health outreach through identification of patients with gaps in care using analytic tools and patient registries. Contacts patients and facilitates closing gaps in care.
• Ensures pre‑visit planning is completed by performing chart and data reviews in advance of the patient visit and preparing for patient arrival by identifying items that need addressed during the visit.
• Demonstrates expanded rooming protocol by assisting the provider in addressing care gaps with the patient and appropriately activating standing orders.
• Accurately performs clinical transcription during the patient encounter by documenting elements of the clinical visit under direct supervision of the provider and assisting with computerized provider order entry under direct supervision of the provider.
• Uses a motivational interviewing approach to coach patients toward self‑management, self‑efficacy, and activation. Engages the patients to assess current state, collaboratively set goals, and review the after‑visit summary. Instructs the patient on condition management, behavioral support, and addresses emotional demands of having a chronic condition. Reinforces the clinical care plan and follows up for ongoing activation.
• Performs registry and quality data review and conducts population outreach to close gaps in care.
• Oversees the identification of high‑risk patients and facilitates complex care management referrals. Works collaboratively with care team nurses to provide care coordination to rising risk patients.
• Reviews and assesses with care team members to achieve population health management goals, to improve patient access to care and to reduce avoidable emergency department visits.
• Cleans and sterilizes instruments per established standards. Ensures adequate inventory of medical supplies. Ensures all patient treatment areas are stocked with appropriate supplies using established inventory standards.
• Performs in‑house testing following established standards and policies.
• Performs other duties as assigned or required.

Qualifications

Minimum

• High School / GED or Completion of a Medical Assistant Program or LPN License
• Current State of PA LPN licensure OR Current multi‑state licensure through the enhanced Nurse Licensure Compact (eNLC) OR Medical Assistant Certification.
• 2 years of Medical Assistant experience
• CPR certification.
• Act 34 Criminal Background Clearance Certificate
• Act 33 Child Abuse Clearance Certificate
• Act 73 FBI Fingerprinting Criminal Background Clearance Certificate

Preferred

• High school diploma or equivalent.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.