Health Center Trainer

Planned Parenthood of Maryland; Baltimore (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, life, AD&D

PTO & paid holidays

401(k) retirement plan

Flexible spending account

Job summary

Planned Parenthood of Maryland seeks a Health Center Trainer to empower clinical staff across Maryland clinics. You will lead new hire orientations, webinars, and hands-on MA training in essential functions such as patient intake, labs, and abortion care.

You will serve as Epic EMR Credential Trainer, delivering classroom and one-on-one sessions, while updating training outlines and collaborating with leadership to refine manuals and client forms.

Qualifications

• High school diploma (or equivalent) with 4 years of healthcare experience, OR a Bachelor’s degree with 2 years of healthcare experience.
• Demonstrated experience training or coaching others, with strong public speaking and customer service skills.
• Valid driver’s license and ability to travel to all PPM health centers (up to 100%).
• Current CPR Certification (or willingness to obtain).
• Ability to draw blood/phlebotomy, place IVs, administer injections, and perform obstetric ultrasounds, or willingness to learn.
• Bilingual fluency preferred.
• Experience with Epic EMR and creating training materials.

Responsibilities

• Facilitate New Hire Orientations, lead webinars, and provide hands-on clinical training for Medical Assistants (MAs).
• Serve as Credential Trainer for Epic EMR with regular classroom and one-on-one sessions.
• Develop and update training outlines, presentations, and resources; collaborate with the Chief Medical Officer to update manuals and forms.

Skills

Public speaking

Training/coaching

Epic EMR

Phlebotomy

IV placement

Injections

Ultrasounds

Bilingual ability

Driver's license

Formatting training materials

Education

High school diploma

Bachelor's degree in healthcare

Tools

Epic EMR

Job description

Ready to empower our frontline clinical staff and ensure top-tier reproductive healthcare across Maryland? Planned Parenthood of Maryland (PPM) is seeking a dynamic Health Center Trainer. We need a healthcare professional who loves teaching and developing others to ensure our staff are fully equipped to deliver affordable, high-quality care to our patients. If you are passionate about public speaking, hands‑on clinical training, and maintaining exceptional standards of care, this is the role for you.

Inside the Role

Reporting to the Training Program Manager, you will be a driving force behind our clinical support training. You will partner with Health Center Managers and Medical Assistant IIIs to deliver standardized training across our clinics. Because you will be training staff in various learning settings across the state, this role requires the ability to travel up to 100% of the time to PPM health centers. By developing resources and coaching our team, you will directly support efficient center operations and high‑quality patient services.

Your Day-to-Day Impact

Empower new and existing staff: Facilitate New Hire Orientations, lead webinars, and provide hands‑on clinical training for Medical Assistants (MAs) on essential functions like patient intake, point‑of‑care testing, lab quality assurance, and abortion care.
Be the Epic expert: Serve as a Credential Trainer for our Epic Electronic Medical Records (EMR) system, offering regular classroom‑style instruction and one‑on‑one training sessions to ensure staff are confident navigating the software.
Develop and elevate training tools: Create and maintain updated training outlines, presentations, and resources. You will also collaborate annually with the Chief Medical Officer to update the Medical Standards & Guidelines manual, client fact sheets, and chart forms.
Ensure clinical excellence: Periodically assess MA skills, provide necessary retraining, and step in to assist with emergency situations according to PPM standards and guidelines.

What You Need to Succeed

• High school diploma (or equivalent) with 4 years of healthcare experience, OR a Bachelor’s degree with 2 years of healthcare experience.
• Demonstrated experience training or coaching others, paired with strong public speaking and customer service skills.
• Valid driver’s license, reliable vehicle, and the ability to drive to all PPM health centers (this role requires up to 100% travel).
• Current CPR Certification (or willingness to obtain immediately after employment).
• Ability to draw blood/phlebotomy, place IVs, administer injections, and perform obstetric ultrasounds, or willingness to learn these skills post-hire.
• Highly Preferred: Bilingual fluency.
• Preferred: Previous experience in a medical setting, familiarity with Epic EMR, and expert skills in formatting and layout design of training documents.

Salary and Benefits Overview

• Comprehensive Coverage: Medical, Dental, Vision, Life, and AD&D insurance.
• Work-Life Harmony: Generous Paid Time Off (PTO) and Paid Holidays.
• Future Focus: 401(k) Retirement Plan and Flexible Spending Account.

$55,000 - $60,000 a year

Ready to bring your clinical training expertise to a cause that matters?

Equal Opportunity Statement

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Planned Parenthood uses "E-Verify" for the Right to Work in the United States.

Planned Parenthood requires COVID-19 vaccination.