Health Center Supervisor

United Health Centers

Selma (CA)

On-site

USD 66,000 - 81,000

Full time

40 hours ago

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Benefits offered by this job

Medical, Dental, and Vision insurance

Paid time off and paid holidays

401k plan with matching contribution

Educational Assistance

Employee discounts and more!

Job summary

United Health Centers in Selma, California, is seeking a Health Center Supervisor to direct and coordinate Front Office and Back Office operations under the Health Center Manager.

You will supervise staff, ensure customer service standards, manage schedules, patient flow, and respond to issues while adhering to UHC policies. A High School diploma is required; supervisory experience is preferred; bilingual skills are a plus.

Qualifications

High School diploma or equivalent required; Associates degree preferred.
Minimum 1 year of management or supervisory experience preferred.
Bilingual preferred (English/Spanish).
Strong computer and office software skills.

Responsibilities

Ensure staff adherence to customer service standards and quality of work.
Proactively manages provider appointment schedules and templates.
Maintain patient flow and real-time check-in/registration efficiency.
Monitor staff performance and assist with evaluations.
Provide coaching and staff development with the Health Center Manager.
Participate in interviewing and hiring for Front/Back Office roles.
Plan assignments to ensure adequate coverage for quality care.
Communicate site audit readiness to Health Center Manager.
Maintain communications with Health Center Manager on operational issues.

Skills

Bilingual

Customer service

Leadership

Computer skills

Training techniques

Problem solving

Multitasking

Attention to detail

Team player

Email proficiency

Education

High School Diploma

Associates Degree in Business/Health Care Administration

Tools

Microsoft Office

Job description

Consideration of internal candidates for this Health Center Supervisor position will be prioritized. We are hiring for a health center supervisor position. Under the direction of the Health Center Manager, individual will direct, supervise, and coordinate staff and day-to-day operations for assigned center to provide outstanding customer service, quality and cost- effective care. Expected to manage the daily operations of both the Front Office and Back Office areas of the health center. Responds to issues as appropriate (i.e., scheduling errors, patient flow bottlenecks, patient concerns, employee relations issues, etc.) and forwards information to appropriate supervisor and to Health Center Manager as needed for formal follow-up. Consistently conducts operations and decision-making base on using UHC policies and procedures. Approaches work in a consistent and timely manner and as directed by the Health Center Manager.

Summary Of Responsibilities

Works closely with the Health Center Manager and other members of the clinic management team to

Ensure staff adherence to customer service standards and quality of work.
Proactively manages provider appointment schedules to ensure provider templates are correctly applied and ensures provider appointments are scheduled appropriately.
Maintaining patientflow in clinic to a level that supports agency productivity standards and goals
Manage patient flow in real time to ensure patients are checked in registered in a timely manner
Works with Health Center Manager to monitors and evaluate staff performance and recommends promotions and disciplinary actions.
Provides Health Center Manager with ongoing feedback on staff performance and assist with completing performance evaluations.
Provide appropriate coaching, training, counseling and staff development in association with Health Center Manager.
Participates in the interview process and selection of new personnel with Health Center Manager for Front Office and Back Office positions.
Plans and evaluates working assignments to ensure adequate coverage to provide quality care.
Forwards all notification (formal and informal) of site audits/visits (i.e., OSHA Blue Cross etc.) to Health Center Manager who will coordinate between clinical and operations to ensure readiness for site audits/visits.
Maintains direct communication with Health Center Manager, providing updates on operational issues, process improvement suggestions and other concerns.
Under the direction of the QA Coordinator, will participate in process improvement and data collection as necessary.
Ensures data entry corrections/completion is resolved in a timely manner.
Monitors accuracy of cash/ copay collections, payment entry, and the daily site deposit.
Provides coverage in health center positions as necessary.
Interfaces with other departments to ensure operational effectiveness.
Able to multi-task and manage assigned project as directed by Health Center Manager.
Other duties and responsibilities as assigned by the Health Center Manager.

EDUCATION AND LICENSE/CERTIFICATION

High School diploma or equivalent is required. Associates Degree in Business Administration, Health Care Administration, or a related field is preferred. Experience in lieu of degree may be applied for this position.

PRIOR EXPERIENCE

Minimum 1 years of management or supervisory experience preferred

Skills

Bilingual Preferred (English/Spanish) but not required.
Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
Customer-service oriented
Strong computer skills
Familiar with adult learning and general training techniques
Positive professional insight
Flexibility and dependability
Demonstrated good problem-solving skills; sound judgment
Effective leadership/supervisory skills
Modern office practices and procedures including email
Attention to detail and excellent follow-through on work tasks
Able to handle multiple tasks simultaneously