Health Care Navigator

Primary Health Care Inc; Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO 4 weeks

Paid holidays

License reimbursement

Education reimbursement

401k with company match

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

Flexible spending

Health savings accounts

Supplemental insurance

Job summary

Primary Health Care Inc in Des Moines, IA seeks a Health Care Navigator to join the Supportive Services for Veteran Families (SSVF) team. You will connect Veterans to healthcare benefits, coordinate care, and provide health education while collaborating with a multidisciplinary group.

The role emphasizes timely, equitable care and requires a Bachelor’s degree, strong communication, and teamwork. PHC offers training and a generous benefits package including PTO and holidays.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Effective written and verbal communication skills.
• Team oriented with ability to work collaboratively.
• Proficiency with Microsoft Office applications and general computer skills.
• Detail orientation with high accuracy.
• Prioritization skills.
• Strong interpersonal skills with ability to establish and maintain effective working relationships.
• Demonstrates professionalism with ability to maintain composure and empathy.
• Customer service orientation with commitment to service excellence.

Responsibilities

• Conducts non-clinical assessments with Veterans and interdisciplinary team to identify and address potential barriers to care; creates a Health Care and Housing Stability Plan.
• Identifies appropriate referrals for Veterans including housing financial benefits and transportation.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences per grant guidelines and PHC policies.
• Works with SSVF team and community providers to ensure Veteran centered care and improve care coordination.
• Identifies health education needs and provides materials meeting household literacy levels.
• Communicates with other agencies respecting client information and releases of information as needed.
• Builds rapport with Veterans and respects preferences in communicating with healthcare team.
• Participates in developing the Veteran’s Housing Stability Plan with the team.
• Collaborates with community providers to maximize VA and community resources use.
• Ensures clients have transportation for appointments per PHC policy; assists as needed.
• Performs outreach at community venues and serves as liaison between PHC and community resources.
• Performs other duties as assigned.

Skills

Effective communication

Teamwork

MS Office

Detail orientation

Prioritization

Interpersonal skills

Professionalism

Customer service

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As a Health Care Navigator, you will function as a member of the Supportive Services for Veteran Families (SSVF) team and provides services that include connecting Veterans to health care benefits, case management, care coordination, health education and interdisciplinary collaboration. The Health Care Navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, administrative specialists and case management personnel to ensure each Veteran is provided with timely, appropriate, and equitable care.

What's Great About this Position?

Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.

Continue to develop your skills and grow your career through PHC’s training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs.

What You Will Do

• Conducts non-clinical assessments with Veterans and interdisciplinary team to identify and address potential barriers to care; creates a Health Care and Housing Stability Plan.
• Identifies appropriate referrals for Veterans which include but not limited to, housing financial benefits, and transportation.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Works collaboratively with SSVF team and other community providers to ensure Veteran centered care; identifies and addresses system challenges for enhanced care coordination.
• Identifies the health education needs of the household and provides education services and materials that meet the literacy level of the household.
• Communicates with other agencies on behalf of clients using professional discretion regarding client information; ensures appropriate releases of information are completed.
• Builds rapport with Veterans and ensures preferences are honored by assisting in communicating with healthcare team.
• Participates in development of the Veteran’s Housing Stability Plan in collaboration with Veteran and interdisciplinary team.
• Collaborates with community providers to maximize the use of VA and community resources.
• Ensures clients have access to transportation for appointments and assists with client transportation needs in accordance with the PHC transportation policy as appropriate.
• Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as liaison between PHC and community resources.
• Performs other duties as assigned.

Qualifications You Need to Bring

Required:

• Bachelor’s degree or equivalent combination of education and experience (if allowed by granting agency).
• Effective written and verbal communication skills.
• Team oriented with ability to work collaboratively.
• Proficiency with Microsoft Office applications and general computer skills.
• Detail orientation with high accuracy.
• Prioritization skills.
• Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
• Demonstrates professionalism with ability to maintain composure in all situations and show empathy.
• Customer service orientation with commitment to service excellence.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $17.00 - $21.25per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $25.50 per hour. PHC also offers a comprehensive benefits package, including:

• Generous PTO accrual (equal to 4weeks at end of 1st year) plus paid holidays
• License/certification fee reimbursement
• Paid time off for continuing education & continuing education reimbursement
• 401k with company match
• Medical, dental, and vision insurance.
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance