Health Care Customer Service Representative

State Collection Service, Inc.; Wisconsin; A distancia; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life and Disability Insurance

401K with employer match

HSA/Flexible spending accounts

7 Paid Holidays

Wellness Programs/Gym Reimbursement

Equipment provided

Descripción de la vacante

State Collection Service, Inc. is hiring remote Health Care Customer Service Representatives to manage inbound and outbound calls related to billing, payments, and insurance questions. The role requires handling inquiries in a high-tech environment and adapting to client protocols.

Evening and Saturday shifts may be required. Qualified candidates will have 1+ years in a call center or customer service setting, with knowledge of medical terminology or healthcare administration preferred.

Formación

• 1+ years of experience in a Call Center or Customer Service role.
• Knowledge of medical terminology, patient billing, healthcare insurance, or healthcare administration preferred.
• Willingness to work evenings and Saturdays as required.
• Bilingual candidates will provide additional support for bilingual calls.

Responsabilidades

• Handle inbound and outbound calls to resolve billing and payment issues.
• Respond to patient/account information requests in a professional, thorough manner.
• Follow client-specific protocols and policies when carrying out duties.
• Communicate with patients regarding insurance, financial assistance, and related processes.

Conocimientos

Call center experience

Medical terminology

Customer service

Bilingual (possible)

Descripción del empleo

Remote

Health Care Customer Service Representatives

Health Care Customer Service Representative , you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. Veterans and Military Spouses Encouraged to Apply**

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Follows client-specific protocols and policies when carrying out duties
• 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Bilingual candidates will provide additional support for bilingual calls

The minimum internet speed requirements for remote work are as follows:

Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.

Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided

All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at .

Remote workers must be based in the United States and must reside in one of the following states:

* State Collection Service is an