Head Teller

Merchants National Bank; Wilmington (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Merchants National Bank seeks a Head Teller in Wilmington, OH. This full-time role leads tellers, manages cash limits, and ensures high-quality customer service across business and consumer banking transactions.

You will promote bank products, coach staff, and maintain records to support audits and daily operations. Strong math, communication, and computer skills are essential.

Qualifications

• High school diploma or equivalent required.
• Strong computer and office equipment skills.
• Clear and effective written and oral communication.
• Ability to perform basic math accurately.
• Professional demeanor and customer-focused attitude.
• Prior cash handling and customer service experience preferred.

Responsibilities

• Lead and coach Tellers on branch procedures and standards.
• Maintain higher approval authority and cash limits.
• Deliver exceptional customer service for banking transactions.
• Promote and cross-sell bank products and services.
• Process transactions for checking, savings, loans, and time deposits.
• Utilize branch systems to input and track transactions and reports.
• Maintain branch records and assist with audits and reconciliations.
• Support branch management with Teller development and referrals.
• Prepare management reports and assist with daily branch operations.

Skills

Leadership

Customer service

Cash handling

Communication

Computer literacy

Attention to detail

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Head Teller

Full Time Wilmington, OH, US

4 days ago Requisition ID: 1326

As a Head Teller you’ll provide guidance and direction to Tellers on branch operating procedures, ensuring compliance with bank policies and maintaining a high level of approval authority and cash limit. This role is critical in delivering quality customer service for both business and consumer banking transactions while promoting and cross-selling bank products and services.

Primary Duties and Responsibilities:

• Provide leadership and support to Tellers on branch operating procedures.
• Maintain a higher level of approval authority and cash limit.
• Deliver exceptional customer service for various banking transactions.
• Promote and cross-sell a wide range of bank products and services.
• Process transactions for checking and savings accounts (individual and commercial), time deposits, loans, club accounts, and safe deposit boxes.
• Utilize Branch Batch Capture to scan items into the bank’s mainframe.
• Maintain required records, reports, and reconciliations to ensure efficient customer service operations and compliance with audits.
• Coach and train teller staff to ensure excellent customer service and adherence to standards.
• Assist branch management in the coaching process and Teller referral/warm hand-off management.
• Provide feedback for Teller performance reviews and ensure Teller learning/development plans are current.
• Perform various administrative tasks, including preparing reports requested by management (e.g., Branch Control Checklist).
• Maintain branch records and files, and assist with facilities and equipment management.

Qualifications/Skills and Knowledge Requirements:

• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required