Head Teller

Ameris Bank; Thomasville (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Holidays

Life Insurance

Job summary

Ameris Bank in Thomasville, GA seeks a Branch Teller Supervisor to coordinate branch customer service and teller operations, ensuring accuracy, compliance, and sales goals. You will supervise staff, resolve complex service issues, balance vault and transactions, and provide coaching to teammates.

You'll contribute to delivering financial peace of mind by understanding banking products, mitigating risks, and delivering service excellence across daily branch activities.

Qualifications

• 3+ years of customer service experience required.
• 2+ years of teller experience or equivalent cash handling experience required.
• 1 year of retail banking experience required.
• Supervisory experience preferred.

Responsibilities

• Supervise the operations of teller functions including staffing, audits, and compliance.
• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced teller functions including resolving cash discrepancies.
• Identify root causes of complex service issues and implement resolutions.
• Maintain knowledge of banking products and promotions and meet sales/service goals.
• Balance vault and ATM, perform regular audits, and balance daily cash totals.
• Provide backup support to other branches as needed.
• May mentor colleagues and provide training.

Skills

Accurate transactions

Customer service

Team player

Communication skills

PC proficiency

Google Docs

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred in finance or related field

Tools

Google Docs

Microsoft Office

Job description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Responsible for coordinating customer service functions within the branch, including monitoring customer flow, operating the teller drawer, researching and resolving complex customer service matters, and ensuring operational excellence and compliance within the branch. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Supervise the operations of teller functions which includes establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance.
• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
• Work to understand the root causes of complex customer service issues and identifies and implements resolutions.
• Maintain a working knowledge of banking products and promotions.
• Accountable for achievement of defined sales and service goals.
• Perform regular audits of teller activities maintaining signed records.
• Responsible for vault transactions and balancing vault and ATM.
• Responsible for performing accurate transactions, balancing each day, and verifying cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross-sell and up-sell opportunities, and makes referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• May perform all sales and service functions of the branch as needed.
• Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies:

• Ability to perform accurate transactions.
• Successful completion of Teller training program and passing score on training post-test.
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Industry and Work Experience:

• 3 or more years of customer service experience required.
• 2 or more years of teller experience or equivalent cash handling experience required.
• 1 year of retail banking experience required.
• Supervisory experience preferred.

Academic:

• High school diploma or GED required.
• Bachelor's degree in finance or related field preferred.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability CoveragePaid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.