Head Teller

OceanFirst Bank; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional growth opportunities

Employee perks & discount programs

Tuition assistance program

Incentive compensation program

Company holidays and paid time off

On-site fitness facilities

Job summary

OceanFirst Bank seeks a Head Teller for the Philadelphia (Market St.) branch. This role supervises the teller area, ensures smooth daily operations, and steps in for Branch Manager when needed.

You will lead staff, train tellers, and drive cash handling accuracy while promoting customer-focused service. Great benefits and career growth opportunities accompany this position, including incentive programs, tuition assistance, and access to on-site facilities at HQ locations.

Qualifications

• Provides extraordinary customer care to internal and external customers.
• Oversees the daily operation of the teller area.
• In the absence of Branch Manager or Branch Supervisor, directs other branch personnel.

Responsibilities

• Provides operational supervision and scheduling of teller staff. Ensure adequate lobby and drive-up coverage.
• Provides ongoing product training; assists with enhancing teller cross-selling and follow-up techniques.
• Meet and exceed sales and referral goals annually.
• Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling.
• Manages the sales effort of the tellers.
• Identifies and refers potential investment clients to the appropriate source.
• Ensures adequacy of branch cash and orders accordingly.
• Maintains control and balancing of personal cash drawer.
• Reconciles branch ATM daily.
• Performs monthly cash counts on each teller, branch cash vault.
• Monitors branch video surveillance equipment.
• Oversees Branch Personal Teller Machine proof and control, if applicable.
• Researches and processes credit and debit advises received from correspondent Bank.
• Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory.
• Services as Branch Supervisor if designated by management.
• Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels.
• Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities.
• Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.

Skills

Customer service

Cash handling

Team supervision

Job description

OceanFirst Bank is seeking a new Head Teller at our Philadelphia (Market St.) branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, and professionalism that makes OceanFirst a great place to work and do business.

Great benefits include: professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more!

About The Role

Provides extraordinary customer care to internal and external customers. Oversees the daily operation of the teller area. In the absence of both the Branch Manager and/or Branch Supervisor, directs other branch personnel.

What You Will Do

• Provides operational supervision and scheduling of teller staff. Ensure adequate lobby and drive-up coverage.


• Provides ongoing product training; assists with enhancing teller cross‑selling and follow‑up techniques.


• Meet and exceed sales and referral goals annually.


• Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling.


• Manages the sales effort of the tellers.


• Identifies and refers potential investment clients to the appropriate source.


• Ensures adequacy of branch cash and orders accordingly.


• Maintains control and balancing of personal cash drawer.


• Reconciles branch ATM daily.


• Performs monthly cash counts on each teller, branch cash vault.


• Monitors branch video surveillance equipment.


• Oversees Branch Personal Teller Machine proof and control, if applicable.


• Researches and processes credit and debit advises received from correspondent Bank.


• Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory.


• Services as Branch Supervisor if designated by management.


• Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels.


• Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities.


• Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.


• Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.


• Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.