Head Teller

Ameris Bank; Panama City (FL); Presencial; USD 42.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off

Retirement plan

Descripción de la vacante

Ameris Bank in the United States is seeking a Branch Teller Supervisor to coordinate customer service functions, monitor branch flow, and ensure operational excellence and compliance within the location.

You will supervise teller operations, balance cash, assist customers, train staff, and promote products while upholding integrity and Ameris Bank’s core values.

Formación

• High school diploma or GED required.
• Bachelor’s degree in finance or related field preferred.
• 3+ years of customer service experience.
• 2+ years of teller or cash handling experience.
• Supervisory experience preferred.

Responsabilidades

• Supervise teller operations and staffing schedules.
• Provide prompt, professional customer service.
• Operate teller drawer and handle advanced teller functions.
• Research cash discrepancies and complex transactions.
• Balance vault and ATM; conduct daily tallies.
• Identify customer needs and cross-sell opportunities.
• Train and mentor colleagues.
• Ensure compliance with branch operations.

Conocimientos

Customer service

Communication skills

Team player

PC proficiency

Educación

High school diploma or GED

Bachelor’s degree in finance or related field preferred

Herramientas

Google Docs

Microsoft Office

Descripción del empleo

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Job Summary

Responsible for coordinating customer service functions within the branch, including monitoring customer flow, operating the teller drawer, researching and resolving complex customer service matters, and ensuring operational excellence and compliance within the branch. Performs other projects and duties as assigned.

Essential Functions, Duties and Responsibilities

• Supervise the operations of teller functions which includes establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance.
• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
• Work to understand the root causes of complex customer service issues and identifies and implements resolutions.
• Maintain a working knowledge of banking products and promotions.
• Accountable for achievement of defined sales and service goals.
• Perform regular audits of teller activities maintaining signed records.
• Responsible for vault transactions and balancing vault and ATM.
• Responsible for performing accurate transactions, balancing each day, and verifying cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross-sell and up-sell opportunities, and makes referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• May perform all sales and service functions of the branch as needed.
• Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies

• Ability to perform accurate transactions.
• Successful completion of Teller training program and passing score on training post-test.
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Industry and Work Experience

• 3 or more years of customer service experience required.
• 2 or more years of teller experience or equivalent cash handling experience required.
• 1 year of retail banking experience required.
• Supervisory experience preferred.

Academic

• High school diploma or GED required.
• Bachelor’s degree in finance or related field preferred.

Benefits Available to Employees

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare.
• You become eligible for coverage on the first of the month following 30 days of employment.
• Life Insurance provided at no additional cost to employees.
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan.
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Ameris Bank understands that your financial well-being is deeply personal. Whether it's managing your hard-earned money, growing your business, or buying a home, you deserve a financial partner who truly sees and hears you. That's why Ameris Bank is fiercely committed to being by your side every step of the way, offering tailored financial solutions designed to empower you to achieve your goals.