Head of Web Strategy and Experience

Fora Travel; New York (NY); Sur place; USD 200 000 - 240 000; Plein temps

Avantages offerts par ce poste

Unlimited vacation

Health Insurance

Dental & Vision Insurance

Wellhub Memberships

401k plan with company match

Commuter Benefits

Supplemental Life Insurance

Stock Options

Résumé du poste

Fora is seeking a player‑coach head of web strategy in New York City to own the site as a growth engine. You will define strategy, roadmap, and metrics, driving double‑digit improvements in signups and engagement through rapid testing and data‑driven decisions.

You’ll partner with SEO/Content, Brand, Product, Engineering, and Data to build a scalable web program, implement AI‑driven workflows, and deliver measurable impact while shaping how a two‑sided marketplace engages travelers and advisors.

Qualifications

• 10+ years in web strategy, growth, or digital experience at consumer/tech brands.
• Track record of increasing conversion at scale via structured experimentation.
• Experience with CAC, LTV, ROAS optimization across full funnel.
• Strong cross‑functional leadership and stakeholder alignment.
• Familiarity with headless CMS, analytics tools, and experimentation platforms.

Responsabilités

• Own the web strategy and set goals, roadmap, and ownership across teams.
• Grow advisor signups and optimize conversion from first visit to application.
• Build and lead an experimentation engine with hypotheses and holdouts.
• Collaborate with Product, Engineering, Brand, Content, and Data teams.
• Own web measurement and reporting linking site metrics to signups and LTV.
• Define operating model for cross‑functional web ownership.

Connaissances

Web strategy

Growth experience

Conversion optimization

Cross-functional leadership

Stakeholder alignment

Experimentation leadership

Tests and metrics

AI tooling awareness

Outils

Headless CMS

GA4

Amplitude

BigQuery

Eppo

Description du poste

About Fora

Fora is the

our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.

We’re mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That’s not just a philosophy about our product, it’s how we build our team. Everyone at Fora gets hands‑on with frontier AI tooling as part of the job. At Fora, you’ll learn to be AI‑fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.

About Fora

Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We’re modernizing the $100B+ travel industry with AI woven through every part of the advisor’s workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That’s what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full‑time or part‑time. We’re mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That’s not just a philosophy about our product, it’s how we build our team. Everyone at Fora gets hands‑on with frontier AI tooling as part of the job. At Fora, you’ll learn to be AI‑fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company. Founded in 2021, Fora has grown to a team of 250+ full‑time employees based in downtown New York City. In 2026, we closed a $60 million Series D led by Forerunner and Tactile Ventures, with continued backing from Thrive Capital, Insight Partners, and Heartcore Capital. We’ve been named a LinkedIn Top Startup (2024), one of Fast Company’s Most Innovative Companies (2023 and 2025), and one of TIME’s 100 Most Influential Companies (2026). Come build something that hasn’t existed before.

About The Role

Our website is the front door to both sides of Fora. It’s where future advisors decide whether this is the career for them, where established advisors decide if this is the place to grow their business, and where travelers find the advisor who will plan their next trip. It’s one of our biggest growth levers, and right now it doesn’t have a single owner. You’ll be that owner: setting the strategy and goals, building the roadmap, and running the site like a growth business. If you care about what we’re building for travel entrepreneurs, you’ll feel at home here. You don’t need category experience.

This is a player‑coach role. You’ll set direction with our founders and leadership team, then get into the details yourself: the briefs, the test plans, the analytics, the page that isn’t converting. You’ll partner closely with SEO/GEO, Content, the WAV and M&G Pods, Brand, Creative, Product Marketing, Product, Engineering, and Data. Most of those teams won’t report to you, so this role runs on clarity, data, and relationships.

In your first month, you’ll deliver a web strategy and a detailed roadmap with core website metrics. Within a year, we want to see a double‑digit lift in session‑to‑signup conversion against a holdout, one completed test every week, and a backlog that keeps growing. As the work outgrows one person, you’ll make the case for the team and build it.

Key Responsibilities

• Own the web strategy. Define what the site is for, who it serves, and how we measure it, then turn that into goals and a prioritized roadmap that leadership signs off on and teams can build against.
• Grow quality advisor signups. Own conversion across the advisor journey, from first visit to application, including the homepage, core pages, paid landing pages, and persona routing. We goal on quality and LTV, not raw volume.
• Build the experimentation engine. Stand up a prioritized backlog, a testing framework with clear hypotheses, holdouts, and decision criteria, and a weekly cadence that compounds what we learn.
• Build the traveler path to an advisor. Partner with Product on advisor discovery and matching, and make the path from content and search to a booking inquiry clear and measurable.
• Shape the platform. Partner with Engineering on the CMS, page templates, component library, and design system so teams can launch and test pages without waiting on a sprint. Hold the bar on site performance, accessibility, and crawlability.
• Bring the brand to life on the web. Partner with Brand and Creative on information architecture, global navigation, and site strategy so the site feels elevated and converts.
• Build for people and AI agents. Partner with SEO/GEO so the site is structured, fast, and machine readable across search engines and AI answer engines.
• Own web measurement. Work with Data to get event‑level web data in place and build reporting that ties the site to signups, activation, and LTV.
• Set the operating model. Define who owns what on the web across Growth, Brand, Creative, Content, Product, and Engineering, and run the intake, prioritization, and review rhythm.
• Use AI as core infrastructure. Build agents and automated workflows for research, page QA, test analysis, reporting, and content operations.

Requirements

• 10+ years in web strategy, digital experience, or growth at a consumer, marketplace, or technology company, including at least 4 years leading teams or major cross‑functional programs
• A track record of increasing conversion at scale through structured experimentation, with tests you can walk us through (what won, what lost, and why)
• Experience optimizing against full‑funnel economics (CAC, LTV, ROAS)
• Experience working in a headless CMS and with analytics and experimentation tools (e.g., GA4, Amplitude, BigQuery, Eppo, Coframe)
• Has shipped a site redesign, information architecture overhaul, or design‑system rollout at a consumer, marketplace, or technology brand, and can show it in a portfolio or case study
• Can name the specific AI tools in your current workflow and give a concrete example, such as an agent or automation for page QA, test analysis, or reporting
• Has stood up a web or experimentation function, or owned a site’s strategy, where none existed before
• Has aligned senior stakeholders across Brand, Product, Engineering, and Data without direct authority over them

Strongly Preferred

• Hands‑on experience with React or Next.js and tag management, working alongside engineers
• Experience at a two‑sided marketplace or platform where the site serves more than one audience
• Has led a website replatform, CMS migration, or brand relaunch without stalling the testing program

Compensation

Compensation for this role varies based on experience, with an indicative range of $200K–$240K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world‑class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high‑quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

WORK AUTHORIZATION

Authorization to work in the United States is required for full‑time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.