Head of Technology

Harnham; New York (NY); Hybrid; USD 250,000 - 280,000; Full time

Job summary

An established industry player is seeking a Head of Technology Operations to lead its IT function across a multi-site network. This high-impact role involves transitioning from reactive support to a proactive, service-oriented technology function. You will oversee critical IT operations, work closely with executive leadership, and implement strategic improvements that empower educators and students. If you have a passion for educational equity and a strong background in IT operations, this opportunity is perfect for you.

Qualifications

• 5-10+ years of experience in IT operations leadership.
• Proven success managing IT teams in multi-site environments.

Responsibilities

• Oversee Help Desk, Systems Administration, and Network Engineering.
• Develop strategy for proactive IT support and partnership.

Skills

IT operations leadership

Help Desk operations

Network infrastructure

Systems administration

Device lifecycle management

Communication skills

Strategic improvement implementation

Education

Bachelor's degree in IT or related field

Job description

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This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$250,000.00/yr - $280,000.00/yr

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Building Advanced Analytics Teams across the U.S.

Head of Technology Operations

Location: New York, NY (Hybrid - 3 days/week onsite)

Compensation: $250,000 - $280,000

A high-impact, mission-driven nonprofit organization is seeking a Head of Technology Operations to lead and scale its IT function across a multi-site network serving thousands of students and staff. The organization is pioneering educational equity in New York, with a special focus on supporting children from low-income backgrounds, English language learners, and students with disabilities.

This is a senior leadership role that requires both strategic vision and hands-on execution. You'll oversee the end-to-end IT operations environment, working closely with executive leadership to transition from a reactive support model to a proactive, service-oriented technology function that empowers educators and students alike.

Key Responsibilities

• Oversee Help Desk, Systems Administration, Network Engineering, and Device Management across both central and school-based operations
• Develop and execute a strategy to shift the tech function from reactive troubleshooting to proactive support and partnership
• Serve as a visible technology leader, working closely with executive leadership and internal stakeholders to align IT operations with organizational priorities
• Design and implement processes that increase the speed, reliability, and quality of support services for both hardware and software
• Manage relationships with third-party vendors and service providers to ensure effective and efficient service delivery
• Establish KPIs, reporting structures, and dashboards to continuously monitor and improve technology service levels

Qualifications

• 5-10+ years of progressive experience in IT operations leadership
• Proven success managing and scaling IT teams in dynamic, multi-site environments
• Deep experience with Help Desk operations, network infrastructure, systems administration, and device lifecycle management
• Strong communication skills, with the ability to translate technical concepts to non-technical audiences and influence senior stakeholders
• Demonstrated ability to lead and mentor teams, foster accountability, and build a service-oriented culture
• A track record of implementing strategic improvements in IT support delivery and infrastructure

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Higher Education

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