Head of Research Operations & AI Enablement

Mercury; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Mercury, a fintech company providing banking services to businesses, is seeking a senior researcher operations leader to shape how customer evidence informs product, design, and marketing. You will own the customer research panel end-to-end and partner with designers and PMs to turn insights into decisions.

You will also manage the research tool stack, vendors, and AI workflows, guiding a team in a fast-moving environment that thrives on ambiguity and data-driven decisions.

Qualifications

• 8+ years of research operations experience plus people management.
• Thrive in ambiguity and use AI in daily work.

Responsibilities

• Define research processes and standards for Product, Design, and Marketing.
• Own the customer research panel end to end.
• Partner with designers and PMs to turn customer evidence into decisions.
• Manage the research tool stack, vendors, and AI workflows.

Skills

Research operations

People management

AI in daily work

Job description

Mercury, a fintech company providing banking services to businesses, is seeking a senior researcher operations leader to shape how customer evidence informs product, design, and marketing. You will own the customer research panel end-to-end and partner with designers and PMs to turn insights into decisions.

You will also manage the research tool stack, vendors, and AI workflows, guiding a team in a fast-moving environment that thrives on ambiguity and data-driven decisions.