Head of PMO & Product Operations

Capital One National Association; McLean (VA); On-site; USD 217,000 - 272,000; Full time

Job summary

Capital One is seeking a Head of PMO & Product Operations to build and operate the backbone of a multi-team organization. You will own work flow, capacity planning, and how delivery is sequenced and tracked across teams, working with senior leaders to scale an operating model and lead a team that converts strategy into repeatable execution.

In this role, you will drive efficiency, surface risks early, and ensure cross-org dependencies are managed.

Qualifications

• Bachelor's Degree or Military experience.
• Masters/MBA preferred.
• PMP, Lean, Agile or Six Sigma certification is a plus.

Responsibilities

• Own the operating model for the organization: how priorities are set, how capacity is planned, and how work is sequenced and tracked across teams.
• Drive efficiency and capacity management across the system: identify bottlenecks, rebalance load, ensure resourcing aligns with priorities.
• Design and run planning cycles, governance forums, and reporting cadences for visibility into delivery health and tradeoffs.
• Serve as the connective layer between this organization and interdependent units, surfacing risks and broker tradeoffs.
• Lead and develop a team of program and project managers and operations associates, setting standards and tools for complex work.
• Partner with senior stakeholders to translate strategy into executable plans and refine as priorities shift.

Skills

Influencing skills

Leadership

Communication

Coaching

Stakeholder management

Education

Bachelor's Degree or Military experience

MBA / Masters preferred

Job description

Head of PMO & Product Operations at Capital One you will build and run the operating backbone for a complex, multi-team organization. That means owning how work flows, how capacity gets planned and allocated, where the system can run leaner, and how this organization connects with the other organizations it depends on and serves. You will work with senior leaders across the company to shape an operating model built to scale, then lead a team that turns that model into steady, repeatable execution.

About the Team: This team operates a portfolio of product and risk operations teams with roughly 200 associates that drive impact across our entire enterprise. The leader in this org will play a key horizontal role across various verticals reporting directly to the Managing Vice President of Product.

Responsibilities of the Head of PMO & Product Operations:

• Owning the operating model for the organization: how priorities are set, how capacity is planned, and how work is sequenced and tracked across teams
• Driving efficiency and capacity management across the system: identifying bottlenecks, rebalancing load, and ensuring the organization's resourcing matches its highest priority commitments
• Designing and running the mechanisms (planning cycles, governance forums, reporting cadences) that give leadership visibility into delivery health, risk, and tradeoffs as they emerge
• Serving as the connective layer between this organization and the ones it interconnects with: aligning dependencies, surfacing cross-org risks early, and brokering tradeoffs so commitments made across boundaries actually hold
• Leading and developing a team of program and project managers and operations associates, setting the standards and tools they use to manage complex, dynamic work
• Partnering with senior stakeholders to translate strategy into an executable plan, and refining that plan as priorities and constraints shift
• Building scalable, repeatable processes that cut down on ad hoc firefighting and make the organization more predictable over time

The person will:

• Think in systems: able to see how capacity, dependencies, and incentives interact across an organization, not just within a single project
• Exhibit outstanding influencing skills to drive alignment across teams and leaders who do not report to them
• Bring a proven track record of standing up or significantly maturing a PMO, operations, or similar operating model function
• Display a passion for coaching and developing a team through a clear, consistent leadership style
• Communicate with precision and credibility at all levels: translate operational complexity into clear choices for executives, and clear direction for teams

Basic Qualifications:

• Bachelor's Degree or Military experience
• At least 10 years of project management experience
• At least 5 years of people management experience

Preferred Qualifications:

• Masters / MBA degree
• 12+ years of project management experience
• 6+ years of people management experience
• PMP, Lean, Agile or Six Sigma certification
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills

Richmond, VA: $217,000 - $247,700 for Sr. Director, Project Mgmt

McLean, VA: $238,700 - $272,400 for Sr. Director, Project Mgmt

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).