Head of P&C Reserving, North America

WTW; Chicago (IL); Remote; USD 350,000 - 450,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Annual bonus

Job summary

WTW’s Global Insurance Consulting and Technology (ICT) is seeking to appoint Head of Reserving for North America. You will drive market strategy, lead client engagements, and oversee delivery and governance across personal and commercial lines in Bermuda, Canada, and United States.

You will partner with finance and sales teams to achieve growth and profitability. You will build and mentor a high-performing team, manage relationships with senior executives, and embed AI-driven solutions to

Qualifications

• Led or scaled an actuarial reserving practice or reserving software business.
• Managed pipeline development with new clients and retention.
• Experience running P&L for consulting or market-facing teams.
• Senior reserving expert for North American P&C, IFRS-17 knowledge.
• Proven ability to build executive-level client relationships and sell services/tech.
• Strong problem-solving, implementation methodologies, and delivery balance.
• Track record of building and mentoring high-performing teams.
• Ability to embed AI to improve reserving operations and ROI.
• Understanding pricing levers in professional services and tech.
• 15+ years actuarial/insurance industry experience.

Responsibilities

• Define North America market strategy for reserving, including tech-led transformations.
• Develop and close regulatorily required reserve engagements and tech opportunities across P&C.
• Own client retention and expansion; tailor methodologies to engagement scale.
• Lead talent development with HR and operations to build capabilities.
• Manage growth and profitability of the Reserving Practice; forecast revenue and margins.

Skills

Actuarial reserving leadership

Pipeline development

P&L management

IFRS-17 expertise

Executive relationship building

Problem solving

Team leadership

AI in operations

Contractual negotiations

Industry network (NA P&C)

Job description

Description

WTW’s Global Insurance Consulting and Technology (ICT) business is transforming how insurers compete, innovate, and grow. By combining world-class insurance actuarial services with purpose-built insurance technology, advanced analytics, and AI, we help clients solve their most complex challenges and unlock new opportunities. Our consultants bring deep industry knowledge and powerful analytical capabilities to every engagement, delivering mission-critical services and solutions that drive performance, accelerate transformation, and build resilience. Today, more than 1,000 insurers worldwide choose our unique approach to help shape what is next for their businesses.

As Head of Reserving for North America, you will set a bold yet disciplined growth agenda, uniting ICT’s deep reserving expertise with purpose-built technology and AI capabilities across the region’s property and casualty insurance markets. Operating at the intersection of evolving regulatory expectations, established reserving methodologies, and transformative technology, you will build enduring C-suite relationships, shape executive priorities, and originate integrated solutions that meet regulatory needs, while modernizing the reserving function. As the region’s reserving leader and a trusted advisor to clients, you will pair innovation with rigorous governance and reliable execution—accelerating transformation, strengthening client resilience, and expanding ICT’s market leadership across North America.

This position covers Bermuda, Canada and United States insurers.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

As North America’s Head of Reserving, you will draw on your experience as a senior reserving practitioner and business leader to drive growth for our clients, our business, and our colleagues through:

Market Development

Define the practice’s market strategy based on current demands and emerging trends across North America’s property and casualty market. Broad focus of this position extends from recurring, appointed actuarial work to tech-lead reserve transformation engagements. Partner with global service, solution, and go-to-market leaders to advance market development priorities and help clients stay ahead of industry change.

Client Development

Develop and close regulatorily required reserve engagements, reserve consulting and transformation and reserve technology opportunities across personal and commercial lines, helping new clients achieve their objectives while retaining and expanding relationships with existing clients. Achieve both individual and practice sales goals. Success will require close collaboration with colleagues across finance, legal, pricing, technology, and sales.

Client Delivery

Assume accountability for client retention and expansion through successful execution of clients’ engagements, ensuring that outcomes meet or exceed client expectations. Tailor methodologies to the scale and complexity of each engagement and draw on the expertise of seasoned consultants across the region and globally to accelerate delivery.

People & Team Development

Build the capabilities required to deliver best-in-class client service by recruiting, mentoring, managing, and advancing the team’s professional expertise. You will share responsibility for talent management and development with HR partners, people managers, and operations leaders.

Financial Leadership

Own the growth and profitability for the Reserving Practice across personal and commercial lines markets. Partner with ICT Finance to manage revenue forecasting, growth and profitability goals.

Qualifications

The Requirements (What Sets You Apart)

• Built and/or scaled an actuarial reserving practice and/or reserving software business.
• Held responsibility for pipeline development with new clients, new business and retention of existing clients.
• Experience running the P&L for consulting or market facing teams.
• Senior reserving practitioner and subject matter expert of the North American P&C insurance – including IFRS-17.
• Consulting experience with organizations requiring strong problem-solving skills, development of implementation methodologies, and the balance of client delivery obligations with revenue generation.
• Well-established and influential actuarial network within the North American P&C insurance market
• Executive level relationship builder comfortable selling professional services and insurance technology solutions.
• Confidence to partner with senior executives to define practical strategies that turn into executable engagements, delivering measurable business outcomes of growth, competitive moat, efficiency, and risk mitigation.
• Commercial discipline to structure, negotiate and close win-win contracts with clients from straight forward one-year consulting engagements to complex, multi-year enterprise technology transformations.
• A track record of building, motivating, developing and managing teams of exceptionally talented, domain specific, client-centric consultants.
• Fostered a community of reserving-focused individuals who are subject matter experts, providing the vision and leadership needed to grow and diversify the practice
• Oversaw the development of the professionals in the reserving practice with the required expertise across the various products and dimensions of the P&C industry
• Point of view on where and how the reserving function can produce a ROI by embedding AI into operations.
• Financial understanding of the pricing levers within professional services firms and technology companies.
• Self-driven achiever with a value for teamwork, collaboration, innovation, decisiveness, and integrity.
• Minimum of 15 years of actuarial and insurance industry experience.
• Availability to travel on an as needed basis.
• ACAS required, FCAS preferred, and a member of the American Academy of Actuaries, satisfying the Academy’s qualification standards for signing Statements of Actuarial Opinion.

This position can be based in a major U.S. Market and is open to remote/virtual work.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The salary compensation range being offered for this role is $350,000 to $450,000.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://d36rd0l160k43h.cloudfront.net/8d92c6fbfdb5739ec8cb1b21f6cd3a0c/0ec8d85031915b298653083768697885/Washington-State-Time-Off%202026.pdf)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets