Head of Organizational Effectiveness (US)
TD Bank Group
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Job summary
TD Bank Group in Mount Laurel, NJ seeks a Head of Organizational Effectiveness (US) to lead a team of organization design consultants, shape structures, and enable business performance. The role partners with HR and senior leaders to drive agile design and governance across TD’s US footprint.
The ideal candidate brings 10+ years in OD, strong consulting, change management, and executive communication skills, plus a track record delivering measurable organizational impact.
Qualifications
- 10+ years of experience in organization design or related field.
- University degree in HR, organizational development, business management, or related discipline; MBA or advanced education is a plus.
- Expert level experience in organization design practices and methodologies.
- Familiarity with agile delivery for agile-based organizations.
- Expert consulting skills with data synthesis, analysis and executive-level reporting.
- Experience leading complex projects and change management initiatives.
- Advanced analytical and communication skills to distill concepts and present actionable recommendations.
- Proven ability to develop, lead, and inspire teams delivering results.
Responsibilities
- Develop and lead organization design strategies aligned with TD goals.
- Design agile-based org structures for Next Evolution of Work.
- Collaborate with HR and leaders to assess structures and advise on changes.
- Leverage OD capabilities to analyze structures and communicate findings to senior leaders.
- Build and mentor a world-class team of organization design consultants.
- Integrate change management to support adoption and sustainment.
- Use metrics and analytics to inform design decisions.
- Establish and maintain consistent job architecture and governance.
Skills
Education
Tools
Job description
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $200,000 - $280,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: Human Resources
Reporting to the VP, Organization Design & Future Workforce, The Head of Organizational Effectiveness (US) plays a pivotal role in shaping the Bank’s structure and enhancing its effectiveness. This position will be accountable for leading a team of expert advisors to provide advice, challenge, and support to optimize business performance and enable the Bank in achieving our vision, purpose, and culture. Through deep expertise in organization design, change management, and governance, they will serve as a strategic thought partner and advisor to HR and business leaders in developing and executing on organizational effectiveness goals. This individual will be accountable for linking forward-thinking advice with on-the ground execution. It is critical that what is built, can be delivered, infused into the business, and ultimately measured by outcomes. In addition to demonstrating commercial and business acumen, the Head of Organizational Effectiveness (US) should display exceptional consulting, decision-making and problem-solving abilities. S/he will have previous experience navigating ambiguity within organizations of relevant scale and complexity, and will thrive in a fast-paced, dynamic environment. The Head of Organizational Effectiveness (US) will continually assess internal organizational needs and keep pace with external trends in support of developing world-class strategies and plans to achieve business objectives through enhanced organizational effectiveness, with a future-focused mindset.
- Organizational Design Strategy: Develop and lead organization design strategies that align with the bank’s goals, integrating agile methodologies and supporting structures that drive flexibility, role clarity, and operational excellence. (e.g. operating models, structures, role design, interaction models, etc.)
- Agile-Based Organizational Design: Design and implement "Next Evolution of Work" organizational structures tailored to agile-based environments (journeys, platforms, and practices), creating adaptable team structures and collaborative frameworks to enhance responsiveness and delivery.
- Collaboration with Leadership: Partner with HR business partners, business leaders and key stakeholders to assess current structures, understand business objectives, and deliver recommendations for organizational restructuring or role evolution that foster agility and innovation.
- Expert Org Design & Communication: Leverage advanced organization design capabilities to analyze and optimize structures, distill complex concepts, and communicate findings and recommendations effectively to senior leaders.
- Team Development: Build and mentor a world-class team of organization design consultants, developing deep expertise and trusted advisor mindsets. Foster a one-team attitude and growth mindsets that take accountability to drive performance.
- Change Management: Integrate change management within organization design and effectiveness efforts to support smooth transitions through strategic communication, stakeholder management, colleague engagement, and related supports to foster buy-in, adoption and sustainment.
- Data-Driven Insights: Utilize metrics, workforce analytics, and feedback to inform design decisions and continually assess structural effectiveness.
- Job Architecture Development: Work closely with HR and business leaders to establish and maintain consistent job architecture, including titles, levels, and career pathways.
- Policy & Governance: Ensure quality and consistency in the application of key organization effectiveness elements, such as the OD methodology and standards, organization design health check measures, job evaluations, capability models, etc. Balance challenge with advice and support, ensuring recommendations both meet business needs and align with TD standards and best practices.
- 10+ years of relevant domain experience, ideally within financial services; consulting experience and knowledge of TD's business are assets
- University degree in HR, organizational development, business management, or a related discipline; MBA or advanced education in organization design is an asset
- Expert level experience in organization design practices and methodologies
- Familiarity with agile delivery and organization design for agile-based organizations
- Expert consulting skills, anchored in problem solving, synthesizing qualitative and quantitative data, critical analysis, and executive level reports/presentations
- Experience in managing complex projects and change management initiatives
- Advanced analytical and communication skills to distill complex concepts and present actionable recommendations to senior leaders
- Proven ability to develop, lead, and inspire teams that deliver superior results
- Track record of providing thought leadership, continuous improvement and innovating for the future
- Results-oriented project management skills; Organized with a high attention to detail
- High proficiency in Microsoft Office products, particularly PowerPoint
- Knowledge of regulatory and compliance considerations within the banking industry is advantageous
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more.
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.
In exchange for how we’ve got across our colleagues show up to be, we have 100% standard, 70% standard, requiring raising.
TD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. We’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
Learn more: Canada | US | Europe & Asia Pacific
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