Head of Online Experience (Nashville)

The Sauna Place; Nashville (TN); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

The Sauna Place is a luxury home wellness brand scaling from $20M to $100M+ across three brands and two ecommerce platforms. You will own The Sauna Place site as a product from day one, driving conversion, merchandising, and site health with direct oversight of content teams.

This remote-hybrid role requires monthly trips to Cookeville, TN for in-person growth team collaboration. Base pay ranges from $90,000 to $120,000 plus a company bonus, with a senior manager progression path to Director.

Qualifications

• 5+ years owning/managing e-commerce or content-driven sites with measurable conversion impact.
• DTC or specialty retail experience.
• Hands-on Shopify expertise.
• Direct merchandising and product promotion expertise.
• Demonstrated CRV ownership with concrete results you can speak to.
• Experience managing social content and creative contractors.
• Comfortable working with AI assistance. We use Claude, ChatGPT, and Cursor heavily for build work.

Responsabilités

• Manage the content team directly. Today there are 3 international contractors covering copy and content, and 1 IC focused on larger infrastructure projects.
• Partner with VP to develop and run a live web roadmap with clear priorities, owners, and ship dates.
• Partner with growth marketing on CRV testing. Hypothesize, build, measure, iterate.
• Partner with the CPO and Product Managers for Heritage and Cedro as those sites layer into your scope.
• Manage product merchandising, asset creation, and organic social promotion/content.
• Audit and resolve tagging, tracking, and analytics issues across all three sites.
• Brief, review, and ship product launch pages, blog content, and landing pages.
• Surface and resolve site issues before they hit revenue.

Connaissances

Conversion rate

User experience

Site health

Content merchandising

Site roadmap

Description du poste

Note—I have this role open as remote with travel, but local candidates/those with the ability to be onsite weekly in the Cookeville HQ will receive first priority.

The Role

The Sauna Place is a luxury home wellness brand scaling from $20M to $100M+ across three brands and two e-commerce platforms. Our sites have been lightly managed for too long, and we need a hands-on web leader to own them as products, not as marketing collateral.

The Sauna Place and Heritage Sauna live on Shopify. Cedro Custom lives on Squarespace. You will be managing the site for The Sauna Place (our primary website) from day one, with Heritage and Cedro domains layering in over the next 12 months as you partner with our CPO and the product managers leading those brands. You will manage our content team directly and be accountable for site conversion, product listings and merchandising, site health, and the pace at which we ship on-site projects.

Role Logistics

• Location: Remote hybrid; can be located anywhere in the US with willingness to travel
• On-site: Mandatory monthly trip to Cookeville, TN, for product merchandising work + in-person growth team collaboration
• Compensation: $90,000 to $120,000 base, plus company bonus
• Career path: Senior Manager level with a clear progression path to Director
• Reports to: VP of Growth

What You Will Own

• Conversion rate. Maintain a 2 percent or greater average CVR on The Sauna Place site, partnering with growth marketing on testing and optimization
• User experience. From navigation to collection formatting to checkout friction, you will think customer-first as we optimize conversion and retention
• Technical site health. Page speed, Core Web Vitals, broken links, schema, analytics tagging across GA4, GTM, and ad pixels
• Product and merchandising content. New product launches, listing accuracy, on-page SEO, and the throughput of the content team and own our social content plan.
• Site Roadmap. What ships next, what does not, and why

What You Will Do

• Manage the content team directly. Today there are 3 international contractors covering copy and content, and 1 IC focused on larger infrastructure projects
• Partner with VP to develop and run a live web roadmap with clear priorities, owners, and ship dates
• Partner with growth marketing on CRV testing. Hypothesize, build, measure, iterate
• Partner with the CPO and Product Managers for Heritage and Cedro as those sites layer into your scope
• Manage product merchandising, asset creation, and organic social promotion/content
• Audit and resolve tagging, tracking, and analytics issues across all three sites
• Brief, review, and ship product launch pages, blog content, and landing pages
• Surface and resolve site issues before they hit revenue

What You Bring

Required:

• 5+ years owning/managing e-commerce or content-driven sites with measurable conversion impact
• DTC or specialty retail experience
• Hands-on Shopify expertise
• Direct merchandising and product promotion expertise
• Demonstrated CRV ownership with concrete results you can speak to
• Experience managing social content and creative contractors
• Comfortable working with AI assistance. We use Claude, ChatGPT, and Cursor heavily for build work

Nice to have:

• 3D or interactive product tooling experience
• Technical SEO depth (schema, site architecture, Core Web Vitals)
• Email or lifecycle marketing exposure
• Experience scaling a web function from \"lightly managed\" to mature

A Note on Level and Growth

This role is publicly titled \"Head of Online Experience\" and internally leveled as a \"Senior Manager,\" with a clear promotion path to \"Director\" as scope expands across all three brands over time. We chose this framing intentionally: the title reflects the ownership and impact we expect from day one, and the level reflects our stage as we build the web function from the ground up. The right operator will not stay at senior manager long. We focus on long-term fit and career growth potential for every addition to the team.

How We Work with AI

A topic for most new positions—this role and team are built for AI mechsuit wearers. We believe automation is a tool to sharpen expertise, not a substitute for it. The best operators we know use AI to move faster on the things they already understand deeply, not to fake understanding they don't have. If you treat Claude, ChatGPT, and Cursor as force multipliers on top of real craft, you will fit in here.