Head of Member Experience & Product Communications

CVS Health; Pierre (SD); Hybrid; USD 100,000 - 232,000; Full time

Benefits offered by this job

Bonus program

Equity in compensation package

Job summary

CVS Health in the United States is seeking a Lead Director, Member Experience to shape the experience strategy and portfolio presentation for payor-focused products, ensuring member communications are clear and integrated across platforms.

You will partner with product, design, marketing, and communications to set direction, align priorities, and orchestrate execution across teams, guiding experience frameworks and messages that improve usability and adoption.

Qualifications

• 10+ years leading customer or member experience teams.
• Experience in healthcare/payor or digital product environments.
• Ability to define strategy across complex portfolios.
• Experience integrating member messaging into product strategy.

Responsibilities

• Define a cohesive member experience strategy across the payor portfolio.
• Elevate member communications as part of product orchestration.
• Partner with product, design, marketing, and leadership to align priorities.
• Drive consistency in how products and experiences are represented across the portfolio.
• Translate priorities into clear asks and execution requirements.
• Monitor signals and adoption to inform prioritization.

Skills

Customer experience

Member experience

Executive communication

Cross-functional leadership

Strategic thinking

Healthcare/payor experience

Education

Bachelor's degree

Job description

CVS Health in the United States is seeking a Lead Director, Member Experience to shape the experience strategy and portfolio presentation for payor-focused products, ensuring member communications are clear and integrated across platforms.

You will partner with product, design, marketing, and communications to set direction, align priorities, and orchestrate execution across teams, guiding experience frameworks and messages that improve usability and adoption.