Head of Medical Operations

Deckers Brands; Saint Paul (MN); Remote; USD 155,000 - 209,000; Full time

Job summary

Deckers Brands is seeking a Director of Quality Operations to lead marketplace quality across brands, markets and product categories. You will guide Quality Issue Management, Continuous Quality Improvement, and Reporting/Analytics, collaborating with Product Creation, Manufacturing, Distribution, and Marketplace teams to deliver top-quality products.

You will cultivate a culture of quality, amplify the consumer voice, and balance product excellence with manufacturing efficiency while advocating

Qualifications

• Bachelor's degree in Engineering, Supply Chain, or related field; Master's preferred.

Responsibilities

• Lead and develop a team of quality professionals, setting objectives and driving results.
• Oversee budgets, schedules, and strategic goals, aligning operations with functional strategy.
• Drive global quality data management and analysis, including inbound reporting and issue tracking.
• Leverage quality data and BI tools to identify trends and influence product and process improvements globally.
• Manage and resolve quality issues across global operations, ensuring governance and speed.
• Define and integrate systems and tools across the global quality organization, standardizing inspection environments.
• Champion education and training initiatives across teams and functions.

Skills

Quality leadership

Quality audits

Data analytics

Public speaking

Strategic planning

Cross-functional collaboration

Education

Bachelor's Degree in Engineering

Master's in Business or Organization Management

Tools

Quality Management Systems

Risk management frameworks

Job description

Director, Quality Operations

Reports to: Sr. Director, Quality Operations

Location: US (Remote)

Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington

The Role

As the Director, Quality Operations, you’ll serve as a key leader for marketplace quality across Deckers brands, markets, and product categories. You’ll lead corporate quality teams focused on Quality Issue Management, Continuous Quality Improvement, and Reporting/Analytics. Your influence will span Product Creation, Manufacturing, Distribution, and Marketplace teams, all in service of delighting our consumers with quality products. You’ll foster a culture of quality, amplifying the voice of the consumer and balancing product excellence with manufacturing efficiencies.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

• Lead and develop a team of quality professionals, setting objectives, driving results, and cultivating global stakeholder relationships.
• Oversee budgets, schedules, and strategic goals, aligning operations with functional strategy.
• Drive global quality data management and analysis, including inbound reporting, issue tracking, and marketplace feedback to inform product improvements.
• Leverage quality data, reporting, and business intelligence tools to identify trends, drive root-cause analysis, and influence product and process improvements globally.
• Manage and resolve quality issues across global operations, ensuring process governance and optimization for speed and accuracy.
• Define and integrate systems and tools across the global quality organization, standardizing inspection environments and evolving performance dashboards.
• Champion education and training initiatives, sharing knowledge and best practices across teams and functions.

Who You Are

• ~ Bachelor's Degree in Engineering, Supply Chain, or related field required; Master's in Business or Organization Management preferred.
• ~10+ years in the footwear/apparel industry for a global company, preferably in athletic/technical performance and lifestyle.
• ~8+ years in a quality-related leadership role within the footwear industry.
• ~ Proficient in quality audit processes, global compliance, material properties, product construction, and risk management.
• ~ Skilled in operational decision-making, continuous improvement, and driving for results.
• ~ Experienced in public speaking and presenting to diverse audiences.
• ~ Able to demonstrate Deckers Brands' values: Come As You Are, Better Together, Commit To Create, Own It, Do Good and Do Great.

What We’ll Give You

Competitive Pay and Bonuses

We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.

Financial Planning and wellbeing

No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.

Time away from work

Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.

Extras, discounts and perks

Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras

Growth and Development

Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.

Health and Wellness

There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

$154,700.00 - $208,800.00 The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in:

Goleta, California (Remote) Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.