Head of IT Infrastructure, Cybersecurity & Service Delivery

Coca-Cola Beverages Florida; Jacksonville (FL); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health and dental plans

401(k) with company match

Supplemental life insurance

Vacation and holidays

Tuition reimbursement

Employee Assistance Program

Competitive compensation

Job summary

Coca-Cola Beverages Florida seeks a Director of IT Infrastructure, Cyber, and Service Delivery to lead enterprise infrastructure, cybersecurity and service management. You will drive cost-effective, secure, scalable operations and partner with data teams to align technology with business goals.

The role requires 8+ years in infrastructure/ops with 4+ years in people leadership, experience with cloud, ERP/CRM, and ITIL-based processes, and a strong focus on governance and risk management.

Qualifications

• Bachelor's degree required, preferably in Information Technology, Computer Science, Engineering or related fields.
• 8+ years of experience in infrastructure and operations; Consumer-Packaged Goods experience a plus.
• 4+ years of people leadership within technical teams including hiring, performance management, coaching, succession planning and talent development.
• Proven track record in infrastructure, cybersecurity, and service operations; experience with cloud-based ERP/CRM/WAREHOUSE systems.
• Experience with network and telecommunications (LAN/WAN, mobile, cloud), storage and compute; familiarity with Cisco Meraki, Azure, Office 365, ITIL/ITSM, SAP and Salesforce is a plus.

Responsibilities

• Lead infrastructure operations across network, compute, storage, collaboration, cloud, cyber, service, mobile devices and analytics solutions.
• Oversee Service Desk and technology support functions.
• Lead Enterprise Architecture and Cybersecurity to implement secure technology solutions and operations.
• Implement and maintain robust IT security measures to protect against cyber threats and ensure regulatory compliance (PCI, GDPR, HIPAA).
• Develop multi-year infrastructure lifecycle roadmaps and technology refresh plans aligning with business priorities.
• Establish and maintain high-performing technology services delivering reliability, availability and end-user experience.
• Drive adoption of ITIL-based service management and continuous improvement across the organization.
• Collaborate with procurement, supply chain, data, and holding company teams to ensure seamless technology integration.
• Support modernization initiatives related to cloud adoption, collaboration tools and digital workplace capabilities.

Skills

Leadership

Cybersecurity

Strategic planning

Vendor management

Education

Bachelor's degree in IT/CS/Engineering

Master's degree (preferred)

Tools

Cisco Meraki

Azure

SharePoint

ServiceNow

SAP

Job description

Coca-Cola Beverages Florida seeks a Director of IT Infrastructure, Cyber, and Service Delivery to lead enterprise infrastructure, cybersecurity and service management. You will drive cost-effective, secure, scalable operations and partner with data teams to align technology with business goals.

The role requires 8+ years in infrastructure/ops with 4+ years in people leadership, experience with cloud, ERP/CRM, and ITIL-based processes, and a strong focus on governance and risk management.