Head of IT & 24x7 Customer Support

Worldscape Technology Inc.; Redmond (WA); On-site; USD 190,000 - 210,000; Full time

Benefits offered by this job

Competitive salary & equity

Medical, Dental & Vision insurance

401k plan

Flexible time off

Life insurance (basic & voluntary)

HSA options

Job summary

Worldscape Technology Inc. is seeking a Senior Director of IT & Customer Support to lead enterprise IT and global customer support. You will own the internal IT environment, automate services, and ensure security and compliance across commercial, defense, and government contexts.

You will also build a world-class 24x7 support organization, define SLAs, and partner with Product and Engineering to drive improvements. This role requires strategic, hands-on leadership in a fast-growing tech company.

Qualifications

• Bachelor's degree or equivalent experience in IT or related field.
• 12+ years in enterprise IT, technical operations, or related areas.
• 5+ years in senior leadership building technical teams.
• Experience running 24x7 technical support and service delivery.
• Strong knowledge of identity, endpoint, networking, cloud technologies, and SaaS administration.
• Experience with SLAs, dashboards, and operational metrics.

Responsibilities

• Own enterprise IT strategy, architecture, operations and roadmap.
• Lead 24x7 customer support organization for commercial and government customers.
• Define escalation paths, SLAs, and incident comms across teams.
• Establish security controls, compliance, and audit readiness.
• Build scalable IT infrastructure and onboarding/offboarding processes.
• Develop runbooks, dashboards, and operational playbooks.

Skills

Executive leadership

IT strategy

Security governance

Customer support leadership

Cross-functional collaboration

Strong communication

Education

Bachelor's degree in Computer Science / Information Technology / Engineering

Equivalent significant professional experience

Tools

Microsoft 365

Entra ID

Azure / AWS

IT service management platforms

Job description

Worldscape Technology Inc. is seeking a Senior Director of IT & Customer Support to lead enterprise IT and global customer support. You will own the internal IT environment, automate services, and ensure security and compliance across commercial, defense, and government contexts.

You will also build a world-class 24x7 support organization, define SLAs, and partner with Product and Engineering to drive improvements. This role requires strategic, hands-on leadership in a fast-growing tech company.