Head of Housekeeping & Laundry Operations

IHG Hotels & Resorts; Seattle (WA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Full uniform

Impressive room discounts

Excellent training program

Bonus eligibility

Job summary

IHG Hotels & Resorts in Seattle is seeking a Housekeeping Manager to oversee housekeeping and laundry operations, lead a team, and deliver guest experiences that exceed expectations.

You will manage supplies, budgets, safety training, and respond to VIP requests, while supporting our green initiatives and comprehensive benefits. The role offers a competitive salary, paid time off, health benefits, and training opportunities.

Qualifications

• Bachelor's degree in hospitality or related field.
• 3+ years total experience in a catering setting or related field.
• Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience.
• Must speak local language(s).
• Position may have additional qualifications per brand standard.

Responsibilities

• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards.
• Maintaining and ordering supplies and equipment – while minimising waste – in support of our green initiatives
• Helping to refine and prepare budgets that help us maximise profitability
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members
• Assisting with deep cleaning projects and occasionally assisting your team during busy periods
• Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards

Skills

Excellent communication

Interpersonal skills

Business language

Tools acumen

Leadership/ Supervision

Education

Bachelor's Degree in Hospitality or related field

Job description

IHG Hotels & Resorts in Seattle is seeking a Housekeeping Manager to oversee housekeeping and laundry operations, lead a team, and deliver guest experiences that exceed expectations.

You will manage supplies, budgets, safety training, and respond to VIP requests, while supporting our green initiatives and comprehensive benefits. The role offers a competitive salary, paid time off, health benefits, and training opportunities.