Head of Hospitality & Member Experience

The Hospitality Tribune; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health benefits

OneMedical membership

Fertility & family planning

Preventive health screenings

Fitness perks

401k match

Flexible time off

CME and CEU support

Job summary

Atria Health Institute is seeking a General Manager of Hospitality in New York to lead a high-performing hospitality team across daily operations, events, and member experiences. You’ll oversee staffing, budgeting, and service excellence within a world-class healthcare environment.

Opened flagship NY Institute in 2022 and expanding to Florida and the West Coast, this role supports a mission to deliver personalized, preventive care with grace and efficiency in every member interaction.

Qualifications

• Exceptional people leader with a proven track record of building, inspiring, and managing high-performing teams; genuinely passionate about developing others and fostering a positive culture.
• Previous experience in customer service or luxury hospitality, preferably within a healthcare or high-end service environment
• Excellent interpersonal and communication skills
• Strong attention to detail and the ability to deliver highly personalized service to each member
• Gracious, hands-on leader who leads by example and cultivates excellence across the team
• Warm and welcoming demeanor, with a genuine desire to create exceptional experiences for Atria’s members
• Able to operate with speed, composure, and grace in high-pressure situations
• Deep curiosity and enthusiasm for learning about cutting-edge healthcare and Atria’s offerings

Responsibilities

• Management and execution of curated hospitality moments for Atria members
• Leadership, training, hiring, scheduling and oversight of hospitality operations
• Support regular performance reviews with team members
• Lead daily line-ups and participate in interdisciplinary meetings
• Maintain and train team with the highest standards of food, service, health and safety
• Support Events with staffing and execution for all event activations
• Curate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagements
• Estimate food and amenity needs, place orders with distributors, and schedule the delivery of fresh food and supplies within the hospitality budget
• Maintain operations by preparing policies and standard operating procedures, aiming for consistency, productivity and quality
• Managing hospitality teams time off requests, hourly payroll and overtime within budget
• Daily management of hospitality service flow for Atria’s members & reorganization of room assignments as needed
• Learn and understand the fundamentals of all clinical testing available at Atria
• Direct and alert hospitality services team on each members’ appointment details and testing and how this impacts the service of food & beverage service, ie: fasting, full bladder, etc.
• Immediate responsibilities will include managing the team to execute daily hospitality operations, liaising with member updating member manuals & training guides, maintaining & creating necessary spreadsheets for inventory and ordering, curating amenities, hiring, and training staff, and assisting the Director of Hospitality with all aspects of running a world-class healthcare institution

Skills

People leadership

Customer service

Luxury hospitality

Interpersonal skills

Attention to detail

High-pressure performance

Healthcare knowledge

Education

College degree

Job description

Atria Health Institute is seeking a General Manager of Hospitality in New York to lead a high-performing hospitality team across daily operations, events, and member experiences. You’ll oversee staffing, budgeting, and service excellence within a world-class healthcare environment.

Opened flagship NY Institute in 2022 and expanding to Florida and the West Coast, this role supports a mission to deliver personalized, preventive care with grace and efficiency in every member interaction.