Head of Field Engineering — AI Solutions & Customer Impact

Oumi; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity in a high-growth startup

Comprehensive health, dental, and vision insurance

21 days PTO

Regular team offsites and events

Job summary

An innovative AI technology company is seeking a Head of Field Engineering. This role involves leading the customer-facing technical function to bridge the platform with customer needs. Responsibilities include engaging with clients across the product lifecycle and guiding them in deploying custom AI models. The ideal candidate has 5+ years in machine learning roles, experience in customer leadership, and strong Python skills. Remote or hybrid work options are available along with a comprehensive benefits package.

Qualifications

• 5+ years of experience in customer-facing technical roles, especially in applied machine learning.
• 2+ years in leadership positions managing technical teams is preferred.
• Proficient in Python and experienced with advanced AI models.

Responsibilities

• Build and lead the field engineering function to meet customer needs.
• Engage technically with customers throughout their lifecycle from pre-sale to post-sale.
• Guide customers in training and deploying custom AI models.

Skills

Applied AI expertise

Machine learning infrastructure

Customer engagement

Technical leadership

Python proficiency

Problem-solving mindset

Job description

An innovative AI technology company is seeking a Head of Field Engineering. This role involves leading the customer-facing technical function to bridge the platform with customer needs. Responsibilities include engaging with clients across the product lifecycle and guiding them in deploying custom AI models. The ideal candidate has 5+ years in machine learning roles, experience in customer leadership, and strong Python skills. Remote or hybrid work options are available along with a comprehensive benefits package.