Head of FFIO Fund Operations

Fidelity Investments Inc.; Texas; On-site; USD 200,000 - 320,000; Full time

Job summary

Fidelity Investments Inc. in Westlake, TX seeks a Head of FFIO Fund Operations to lead strategic and operational initiatives across multiple offices. The role focuses on pricing services, fund billing/expenses, Transfer Agency/Treasury, and ETF servicing while maintaining high-quality books and records.

The candidate will drive staff development, KPI alignment, and transformational programs, partnering with senior leaders and external auditors to enhance efficiency and risk controls.

Qualifications

• Bachelor’s degree required; MBA preferred.
• 15+ years of financial services operations experience.
• Global operations experience and product oversight required.
• Strong communication and leadership skills.

Responsibilities

• Provide strategic leadership to FFIO Fund Operations across sites.
• Lead multi-office teams and align KPIs with quality, risk, and efficiency goals.
• Drive transformation through process improvements and tech platform optimization.

Skills

Strategic leadership

Executive communication

Budget management

Change management

Stakeholder management

Education

Bachelor’s degree

MBA or equivalent

Job description

Head of FFIO Fund Operations### Head of FFIO Fund OperationsApply: Westlake, TX: Full time: Posted Today: End Date: November 16, 2026 (10 days left to apply): 2137783**Fidelity will not provide immigration sponsorship for this position.**## ## Job Description:**Head of Fund Operations** The Head of Fund Operations provides strategic leadership to our large-scale operations environment and product organization in multiple offices including Merrimack, NH and Westlake, TX and provides accounting, pricing services as well as fund billing/expense, Transfer Agency/Treasury and Alternatives Servicing (ETFs) supporting multiple asset managers. These services include books and records maintenance, securities’ pricing including Fair Value protocols, and net asset value, yield and distribution rate calculations. This role influences both direction and outcomes with an emphasis on staff development and performance management while leading all aspects of the implementation of market leading innovations. This role is viewed as the “face” of Fidelity’s Pricing and Bookkeeping services dealing with industry organizations, External Auditors and P&B required vendor partners in the marketplace. * You are responsible for multi-site team in establishing goals including Key Performance Indicators (KPIs) that align with four areas of focus: quality & risk, scale & efficiency, talent and business partner alignment with respect to internal oversight teams including Asset Management divisional leaders, the Fund Treasurer’s office and Internal Audit-—and external partners such as the Independent Fund Auditing teams.* You have a deep desire to continuously learn, implement new techniques and deliver on innovative ways of performing business functions for greater efficiencies* Development of staff to ensure the delivery of high-quality consultative expertise and accountability.* Understand and align critical business partner demand with strategic solutions and key initiatives to enable success.* Through leadership engagement, drive the cultural adoption of key principles around the use of metrics, data visualization and analysis, while encouraging an innovative environment where measured risk taking is carefully assessed.* Communicate key messages from the senior leadership team to all associates in a respectful and transparent manner. Influence within professional networks as a trusted Brand Ambassador ensuring FFIO’s place as a key talent destination now and in the future.* Design, drive and execute a program of transformation that incorporates day-to-day operations and corresponding technology platform development/optimization**The Expertise and Skills You Bring*** Bachelor’s degree required; MBA or other advanced degree preferred* 15+ years broad financial services operations experience* 15+ years operations leadership experience with a track record of growing responsibility* Global operations experience preferred, product oversight experience required* As a well-respected leader, you demonstrate a collaborative work style with leaders across the organization* Successful at navigating, developing/building, and influencing relationships with key business leaders and business partners* Effectively lead change and continued transformation of a sophisticated operating environment, including process re-engineering* Excellent communication skills and executive presence* Communicate regularly with Candor, Transparency and Confidence* Experienced budget management and overall financial acumen for both FFIO and in the best interest of the Firm* Proven ability to effectively lead through large scale change including knowledge of enterprise platforms for seamless execution* Willingness to take calculated fact-based risks and supports the risks taken by FFIO leadership team members**Company Overview**At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at [e-mail] or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.## ## Certifications:## ## Category:## Investment OperationsPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.