Head of Digital Operations

Giga Energy; Houston (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Equity (options)

Unlimited PTO

Parental leave

HSA/FSA

Commuter benefits

Team on-sites

Job summary

Giga Energy, headquartered in Houston, seeks a Head of Digital Operations to lead technology services for a global workforce. You will own identity and access, devices, SaaS applications, collaboration tools, and vendor management, building a lean, hands-on team across regions.

In this role you will map services in the first 90 days, establish ownership, and close critical gaps. You will deliver auditable controls, reliable employee tech, and a scalable support model.

Qualifications

• Experience owning identity and access, devices, company-wide software, and employee networks.
• Track record building auditable controls while preserving productivity.
• Experience leading hands-on IT or Digital Operations professionals and vendors.
• Ability to coordinate across countries/time zones with strong written communication.

Responsibilities

• Own reliability, security, and employee experience of workforce tech and networks.
• Establish a measurable service model with clear ownership, intake, escalation, and reporting.
• Set global technology standards and coordinate execution across US, China, and India.
• Create documented ownership, exceptions, and results in writing.
• Build onboarding, change, and off-boarding processes with People and Security teams.
• Lead the corporate IT function and reduce key-person dependency through automation.
• Manage technology vendors, contracts, renewals, spend, and exit plans.
• Own controls and evidence for SOC 2 audits while protecting productivity.
• Turn recurring issues into documented fixes and self-service improvements.
• Develop roadmaps using demand, risk, cost, and operating data.

Skills

Identity management

Endpoint management

SaaS applications

Vendor management

Audit readiness

Distributed teams

Technical communication

Tools

SSO

SCIM

MFA

Endpoint security

Networking

Job description

About Giga Giga is building gigawatts of AI data centers to hasten a future of intelligence and abundance. We build data centers fast and at scale by combining the capabilities of an equipment supplier, engineering firm, general contractor, and real estate developer under one roof. Our team moves quickly and thinks practically. If you're ready to make an impact in an industry that matters, we're looking for people like you.

Why join Giga

The Pace: We're building at a speed most companies talk about but never actually operate at. If you've been bored somewhere else, you won't be here.

The Impact : Every person at Giga touches the work that matters. No layers, no waiting for approval chains. You'll see your fingerprints on what we ship.

The Team: A team of operators defining the future of AI infrastructure. We recruit A-players from the most innovative companies in the world, and they choose Giga because the work here means more.

The Moment : AI doesn't run without power, and that's us. Giga is the picks and shovels behind the AI revolution. This industry is about to explode, and you'll be in the room where it's already happening.

What you’ll do

Giga is hiring a Head of Digital Operations to lead the technology services used by our global workforce. You will own workforce identity and access, employee devices, company-wide software-as-a-service (SaaS) applications, collaboration tools, business networks at offices and operating sites, employee technology support, vendor management, technology spend, and audit readiness. This is a hands-on role building the function. You will lead a lean distributed team with one IT role in China and one in India, while continuing to own important work directly. You will establish clear ownership, service standards, and practical controls so employees and engineers can move quickly. Success means reliable employee technology, faster support, stronger backup coverage, and audit-ready evidence. Your scope is employee technology and business networks. Product software, industrial controls and operational technology (OT), physical security, and department-specific business applications stay with the teams that run them. In your first 90 days, you will map current services, owners, access, devices, applications, vendors, spend, and material risks. You will set clear service ownership and decision rights, then close the highest-impact reliability and control gaps. During the first year, you will make employee technology more reliable, keep audit evidence ready, build backup ownership for critical services, and create a support model that works across regions.

Where you’ll work

This role is ideally based in the Houston area and will work out of our HQ office. That said, we will make exceptions for truly exceptional talent if you live outside one of our hubs. If you're the right person for this role, we'll have a conversation about what works.

Responsibilities

• Own the reliability, security, and employee experience of workforce identity and access, endpoints, common SaaS, collaboration technology, business networks at offices and operating sites, and employee technology support.
• Establish a measurable service model with clear ownership, intake, escalation, documentation, closure criteria, and service reporting.
• Set practical global technology standards and coordinate execution across Giga's teams in the United States, China, and India.
• Make ownership, exceptions, and results clear in writing.
• Build reliable onboarding, role-change, and off-boarding processes with People, Security, and application owners.
• Build and lead Giga's corporate IT function, clarify roles and decision rights, and reduce key-person dependencies through documentation, automation, and backup coverage.
• Manage technology vendors, contracts, renewals, spend, performance, and exit plans.
• Own the Digital Operations controls and evidence required for System and Organization Controls 2 (SOC 2) audits while protecting employee and engineering productivity.
• Turn recurring support issues into documented fixes, self-service, and automation where that improves speed and control.
• Use service demand, risk, cost, and operating data to build a prioritized roadmap, resource plan, vendor strategy, and budget.
• Work closely with the teams that own product software, industrial controls and operational technology, Security, People, Finance, and business systems.
• Keep decisions with the team accountable for the outcome.

Requirements

• Demonstrated end-to-end ownership of multiple enterprise technology domains, including identity and access, employee devices, company-wide software applications, employee networks, service operations, vendors, and control evidence.
• A track record of building auditable technology controls while preserving employee and engineering productivity.
• Working technical depth across single sign-on (SSO), System for Cross-domain Identity Management (SCIM), multifactor authentication (MFA), privileged access, device management, endpoint security, networking, secure access, software lifecycle management, logging, integrations, and recovery.
• Experience leading and developing hands-on IT or Digital Operations professionals and managing external vendors or service partners.
• Experience leading distributed technology services across countries and time zones, with strong written communication and effective asynchronous coordination.
• Evidence-based judgment about when to build, buy, automate, hire, partner, simplify, or stop.
• Ability to communicate technical risks, operating choices, costs, and tradeoffs clearly to executives, engineers, and functional leaders.
• A record of delivering visible improvements with a focused team through sharp prioritization and targeted changes.

Bonus points

• Direct ownership of SOC 2 or a comparable audit and evidence environment.
• Experience in a fast-scaling industrial, energy, construction, hardware, infrastructure, or engineering-heavy company.
• Experience supporting computer-aided design (CAD), building information modeling (BIM), simulation, or other specialized employee computing requirements.
• Experience operating employee technology in both the United States and the Asia-Pacific region, particularly China or India.
• Experience transitioning founder-led or key-person-dependent IT into a durable service model.
• Experience reconciling fragmented SaaS inventories, ownership, spend, contracts, and renewals.

How We Work

We value people who take ownership, raise risks early, communicate directly, and follow through. Incomplete information is part of the job. Make the best decision you can, document it, and adjust as the facts change. Move quickly on reversible decisions and take more care when security, safety, financial, employee, or customer risk is involved.

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care
• Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits, where applicable
• Opportunities to collaborate in person at periodic team and company on-sites

Equal Opportunity Employer Statement

Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.