Head of Customer Success & Growth Enablement

Elise A.I. Technologies Corp.; New York (NY); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Equity in the company

100% covered medical, dental, and vision premiums

Fully paid parental leave

401k benefits

Unlimited vacation and holidays

Job summary

Join Elise A.I. Technologies Corp. in New York as a Customer Success Manager. You will lead a high-performing team, ensuring customer satisfaction and retention through strategic engagement and support. Your role involves collaborating with cross-functional teams to maximize the value delivered to clients.

Ideal candidates should have over 3 years of experience in customer success and strong cross-functional relationship skills. This position offers a competitive salary, equity, and a collaborative office environment with comprehensive benefits.

Qualifications

• 3+ years experience managing a customer success team in a high-growth environment.
• Track record in managing risk and identifying growth opportunities.
• Strong sense of ownership and eagerness to build the customer success function.

Responsibilities

• Lead a high-performing team of Customer Success Managers.
• Own customer outcomes across the lifecycle.
• Drive measurable customer impact and teach clients about ROI.
• Identify churn risks and execute scalable playbooks.
• Partner with Sales for account strategy and upselling.
• Run weekly metrics reviews to improve team performance.
• Collaborate with Product and Engineering for feature adoption.
• Build onboarding programs for new hires.
• Develop client education programs with Marketing.

Skills

Cross-functional relationship navigation

Customer-facing skills

Written and verbal communication

Risk management

Team management

Job description

Join Elise A.I. Technologies Corp. in New York as a Customer Success Manager. You will lead a high-performing team, ensuring customer satisfaction and retention through strategic engagement and support. Your role involves collaborating with cross-functional teams to maximize the value delivered to clients.

Ideal candidates should have over 3 years of experience in customer success and strong cross-functional relationship skills. This position offers a competitive salary, equity, and a collaborative office environment with comprehensive benefits.