Head of Customer Success and Implementation Delivery - Veeva Ostro

Veeva Systems, Inc.; United States; Remote; USD 200,000 - 270,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible PTO

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is seeking a Head of Customer Success and Implementation Delivery for its Ostro platform.

You will lead the customer success and services team, guiding implementations and ongoing services to drive results for life sciences clients. You will leverage data to improve product adoption, retention, and ROI, collaborate with sales and product teams on account plans, and build relationships with customer executives, including at Veeva Summits.

Qualifications

• Proven ability to build and lead teams with direct management experience.
• Current experience in life sciences in a service-related role, either billable or non-billable.
• Experience using data and analytics tools to measure and improve processes.
• Hands-on manager who gets into details.

Responsibilities

• Build and lead the team as Veeva Ostro grows.
• Set team priorities and oversee customer implementations and ongoing services.
• Use customer data to improve product adoption, retention, and ROI.
• Work with sales and product teams on account plans and product improvements.
• Build relationships with customer leaders and participate at Veeva Summits.

Skills

Team leadership

Data analytics

Life sciences experience

Hands-on management

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Ostro is a conversational AI platform for life sciences. We joined Veeva in early 2026 and serve a majority of the world's largest biopharma companies.

As Head of Customer Success and Implementation Delivery, you will lead our customer success and services team and be part of Veeva Ostro's leadership team. You will help customers successfully implement our products, get results, and keep current with best

What You'll Do

• Build and lead the team as Veeva Ostro grows
• Set team priorities and oversee customer implementations and ongoing services
• Use customer data to improve product adoption, retention, and return on investment
• Work with sales and product teams on account plans and product improvements
• Build relationships with customer leaders and participate at Veeva Summits

Requirements

• Proven ability to build and lead teams with direct management experience
• Current experience in life sciences in a service-related role, either billable or non-billable
• Experience using data and analytics tools to measure and improve processes
• We need a hands-on manager who gets into details

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• If moving to the interview stage, our process is as follows:
  1. A conversation with the hiring manager
  2. A personality assessment
  3. A practical case exercise
  4. A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $200,000 - $270,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].