Head of Customer Experience & Quality Excellence

TOTAL Deutschland GmbH; Bellevue (WA); On-site; USD 180,000 - 220,000; Full time

Job summary

A leading global aerospace company is looking for a Director of Program Management in Bellevue, Washington. This dynamic role involves managing customer relations, driving training initiatives, and ensuring quality excellence across divisions. The ideal candidate will have robust aerospace management experience and a proven track record of enhancing operational transparency and customer satisfaction. Salary is competitive, up to $200,000, commensurate with experience. Join a company with 170 years of innovation and a commitment to reducing carbon emissions.

Qualifications

• 6+ years of experience in aerospace industry management roles.
• Strong leadership and program management skills.
• Excellent communication skills with customers and teams.

Responsibilities

• Define and implement training for program management and reporting.
• Drive adoption of standardized review processes across divisions.
• Engage customers to resolve quality issues promptly.

Skills

Program management

Leadership

Quality assurance

Customer engagement

Training development

Education

Bachelor's degree or higher in relevant field

Job description

A leading global aerospace company is looking for a Director of Program Management in Bellevue, Washington. This dynamic role involves managing customer relations, driving training initiatives, and ensuring quality excellence across divisions. The ideal candidate will have robust aerospace management experience and a proven track record of enhancing operational transparency and customer satisfaction. Salary is competitive, up to $200,000, commensurate with experience. Join a company with 170 years of innovation and a commitment to reducing carbon emissions.