Head of Customer Experience & Project Delivery

Nvenia Llc

Wood Dale (IL)

On-site

USD 140,000 - 190,000

Full time

4 days ago

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Job summary

nVenia, a member of the Duravant family, is seeking a Director of Customer Experience to lead the customer and project journey from order release through installation, commissioning, and acceptance, aligning customer expectations with operational execution and commercial objectives.

This role partners across Sales, Engineering, Operations, Supply Chain, Field Service, and other customer-facing functions to drive predictable project delivery, improved margins, and exceptional outcomes for our

Qualifications

Bachelor’s degree in Engineering, Operations Management, Business Administration, or a related field required.
MBA or advanced degree preferred.

Responsibilities

Champion the customer experience and represent customer needs in decisions involving scope, quality, schedule, readiness, delivery, and cost.
Own the customer and project journey from order release through installation, commissioning, and customer acceptance.
Lead Project Management to deliver projects safely, on time, within scope, and to customer expectations.
Develop Project Managers as business leaders accountable for customer outcomes, risk, scope, execution, and project economics.
Establish visibility to milestones, commitments, risks, and actions; facilitate timely cross-functional decisions and escalation.
Drive project predictability and clear accountability across organizational handoffs.
Own the operating actions required to protect and improve project margin in partnership with Operations, Engineering, and Finance.